Manager Disaster Recovery

The Opportunity

The Manager of Disaster Recovery is a pivotal role responsible for leading and shaping an effective Business Continuity/Disaster Recovery (BC/DR) program, ensuring the resilience and availability of critical applications, systems, networks, and information assets. Coordinate programs for Global Standards compliance, integrate disaster recovery needs with IT teams, and lead all aspects of recovery documentation. The manager is tasked with working alongside business units to document recovery strategies and coordinate alternate work areas, ensuring minimal disruption during business interruptions. Additionally, the role requires developing and conducting BC/DR exercises aligned with global standards, offering oversight for exercises conducted by IT teams. Superb communication skills are critical for delivering a comprehensive DR/BC resilience plan.

Responsibilities:

• Run the BCM Program
• Lead, shape, deliver and maintain a practical and effective Disaster Recovery program that ensures our critical services, systems, networks and information assets are available whenever our business clients need them.
• Work with IT and Project Management colleagues and vendors to ensure required technical assets are resilient and systems are built with DR requirements embedded. You’ll be a DR Subject Matter Expert on projects that use various project management methodologies and current technologies.
• Work with incident management and other BC/DR professionals across the company in delivering and gathering timely information and providing guidance while handling the response to planned or unplanned events.
• Develop, schedule and conduct DR exercises in accordance with segment goals and Global standards. Leverage Manulife’s global scale and work with IT partners worldwide to constantly improve the exercise process and recoverability of systems. Help engage business users to participate in exercises.
• Develop and maintain recovery plans in an enterprise BCM planning system. Adhere to global standards and collaborate with colleagues within the organization.
• Work with other IRM teams to identify areas of program improvement and drive execution through special projects and general working sessions, including but not limited to gap analyses and mitigation, improvement of tools and processes, etc.
• Provide reporting metrics/analytics including Key Risk Indicators, compliance reporting and dashboards.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 8-10 years’ Disaster Recovery experience encompassing all aspects of data centre infrastructure including core infrastructure, network, storage, etc.
• University Degree preferred.
• Understanding of Cloud technologies and recovery alternatives.
• Experience using Fusion Risk Management tool an asset.
• Financial Services industry experience preferred.
• Professional certification in BCM - ABCP, CBCP, MBCI or MBCP a plus, but not a requirement.
• Strong communication skills (oral and written).
• Proven track record to establish relationships, engage and influence others.
• Achievement oriented with confirmed project management skills and the ability to work independently and as part of a team, leading multiple priorities within tight deadlines while maintaining a professional and friendly attitude.
• Ability to work off-hours to help handle incidents or connect with colleagues in different time zones.
• Strong communication skills, including proven ability to be sensitive and professional when communicating across geographical and cultural boundaries.
• This Position Description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties and skills required for this job classification.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all partners and has a positive social and environmental impact.

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