Manager, Control Testing

Join our Global Technology Governance & Control team!

We are the first line of defence in our organization, focused on managing and mitigating risk. We partner with leadership to develop risk culture, define strategy, and deliver the tools, insights, and expertise needed to make confident, risk-aware decisions. Our work supports the broader Technology and Enterprise strategies - and we’re transforming!

We are building a shared service Line 1B function that performs control testing on behalf of Line 1. The team provides objective, risk‑based testing across cybersecurity, infrastructure, cloud, data platforms, and operational technology domains. This work strengthens first‑line accountability, enhances transparency, and supports alignment with regulatory expectations, including the OSFI E‑21 Operational Risk and Resilience Guideline.

Position Responsibilities:

You’ll help shape this new function and influence how Global Technology understands control performance and manages technology and cyber risk. This role is a hands-on technical lead responsible for driving control tests and continuous control monitoring.

🧩 Implements a Risk‑Based Control Testing Program

• Lead standardized, risk-based Line 1 control testing across technology domains and deliver clear, objective insights.

• Conduct scoping, sampling, test procedure development, evidence evaluation, issue identification, and retesting in accordance with Line 1 testing standards.

• Produce high quality‑ reporting and thematic analysis aligned with OSFI E‑21 and internal expectations.

Modernize Control Testing

• Leverage automation, analytics, and AI enabled tools to improve depth, coverage, and consistency of testing.

• Perform continuous monitoring of control performance, identify themes and trends and make recommendations for control improvements.

📈 Keep Us on Track

• Contribute to weekly and monthly reporting, including scorecards, dashboards, and key operational metrics.

🌍 Be a Global Voice

• Represent the team in global forums, leadership meetings, offsite, and conferences - sharing insights and shaping strategy.

Required Qualifications:

• A strategic problem solver who’s passionate about risk and ready to lead. You don’t need to check every box - but if you bring many of these qualifications and are eager to grow, we want to hear from you:

• 5+ years of progressive experience in Audit, Technology Risk, Information Security, Operational Risk, and Business Resiliency, within a global financial services organization.

• Professional designation preferred (e.g., CPA, CIA, CISA) and university degree or equivalent experience in Computer Science, Information Technology, Business, or related field.

• Demonstrated ability to assess business processes and their risk implications, and make practical, beneficial recommendations.

• Familiarity with key control frameworks and their application to technology environments.

• Proven project management skills and ability to work independently while inspiring others' work quality.

• Experience with data analytics to improve testing coverage and efficiency.

• Hands-on experience with GRC tools (Archer preferred), Co-Pilot and Power BI.

• Expertise in risk methodologies, control design, and audit standards.

• Exceptional verbal and written communication skills - you can simplify complexity and tell compelling stories with data.

• Comfortable working across global time zones and navigating diverse collaborator environments.

💡 Core Proficiencies:

Leadership & Influence: You inspire confidence, guide teams, and influence outcomes across all levels.
Stakeholder Engagement: You build trust, align priorities, and manage expectations with finesse.
Critical Thinking: You connect dots, anticipate risks, and think several steps ahead.
Collaboration: You thrive in team environments and know how to bring people together to solve complex challenges.
Communication: You’re a skilled presenter and facilitator, able to tailor your message to any audience.
Execution Excellence: You manage time and priorities like a pro, delivering high-quality work in fast-paced settings.

When you join our team:
We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.