Licensing Specialist

Are you passionate about ensuring compliance and creating seamless onboarding experiences? Join our team as a Licensing Specialist and play a key role in supporting our affinity sales advisors while driving operational excellence.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys solving complex challenges, likes being organized, and wants to make a meaningful impact on the success of our business. You will work closely with leadership and key stakeholders to maintain robust controls, monitor licensing requirements, and manage processes that safeguard the business from risk.

Position Responsibilities:

• Build and maintain stakeholder relationships

• Resolve licensing issues for onboarding and renewals

• Liaise with regulators and monitor applications

• Maintain compliance monitoring programs

• Complete license applications and manage documentation

• Support digitization and process improvements

• Analyze licensing data and prepare reports

Required Qualifications:

• Strong analytical and problem-solving skills.

• Outstanding service, presentation, and communication/negotiation skills.

• Excellent interpersonal and relationship-building abilities.

• Ability to thrive in a fast-paced environment and manage multiple priorities.

• Proven self-motivation and strong self-management skills.

• Highly organized with exceptional time management skills and attention to detail.

• Curiosity and a proactive approach to learning and problem-solving.

• Proficiency in Microsoft Office Suite.

• Ability to handle sensitive and confidential information effectively.

• Technical aptitude and experience with licensing platforms (e.g., Salesforce).

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Familiarity with compliance monitoring programs and regulatory audits.

• Strong analytical skills with attention to detail.

• Proficiency with data management tools and reporting systems.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.