Learning Manager

At Manulife, leadership development is evolving. We are expanding how we support leaders - from delivering strong programs to enabling the capabilities, mindsets, and skills needed to drive outcomes in a fast changing, global financial services organization.

We’re looking for a high performing Manager, Global Development, who brings strong learning expertise today and is ready to grow as our approach to outcome driven and skills informed learning continues to mature.

Reporting to the Director of Global Leadership Development, this role leads and supports leadership development initiatives aligned to business priorities and learner needs. You will manage programs and initiatives, partner with internal and external stakeholders, and contribute to the ongoing evolution of our leadership development portfolio.

Position Responsibilities

Design Outcome Driven Learning Solutions

• Translate leadership, business, and workforce priorities into learning solutions that are clearly anchored to intended outcomes.

• Design development experiences that enable capability growth, behavior change, and practical application in the business.

• Balance near-term delivery needs with longer term value and sustainability.

Lead Programs with Discipline, Judgment, and Global Awareness

• Lead leadership development initiatives from concept and design through delivery and long-term sustainment, balancing strong structure with the ability to adapt as needs evolve. Apply sound judgment to manage priorities, risks, and tradeoffs in a complex, global environment.

• Ensure programs are designed and delivered with global relevance, while respecting regional needs and market contexts.

Partner Effectively Across the Organization and Markets

• Collaborate with People & Communication colleagues, business partners, and external vendors across geographies to deliver aligned, high-quality solutions.

• Build alignment through clear communication, thoughtful listening, and proactive engagement with diverse stakeholders.

• Contribute to shared ownership of outcomes.

Create Inclusive, High Quality Learning Experiences

• Design and oversee leadership development experiences that are inclusive, accessible, and engaging for diverse learners.

• Apply an inclusion lens to content, facilitation approaches, and learning design choices.

• Adapt delivery methods based on audience, cultural context, and desired outcomes across global markets.

Use Insight and Evidence to Improve Impact

• Review data, feedback, and evaluation results to assess effectiveness and inform continuous improvement.

• Apply evidence and insight to guide decisions, strengthen recommendations, and evolve learning solutions over time.

• Contribute to a shift from participation-based measures toward clearer signals of impact.

Support Change Through Learning

• Apply change awareness and learning principles to help leaders adopt new skills, mindsets, and ways of working.

• Demonstrate curiosity and openness to experimentation as learning practices, tools, and expectations continue to evolve.

• Contribute to the team’s gradual shift toward more modern, outcome-oriented, and future-ready learning approaches.

What High Performance Looks Like

A high performing Manager in this role:

• Is sought out as a thinking partner, not only a program owner

• Helps shift conversations from courses delivered to capabilities built

• Uses AI and data thoughtfully to improve learning relevance and reach

• Balances strategic intent with operational excellence

• Enables others to succeed through clarity, insight, and influence

Required Qualifications

The Manager, Global Development is expected to operate as a strategic leader who drives capability development aligned to business priorities, while ensuring strong execution at scale. Successful candidates will demonstrate the ability to:

• Act as a strategic thinking partner to leaders and stakeholders, providing insight, problem solving, and perspective beyond day-to-day program ownership.

• Shift focus from learning activity to capability outcomes, consistently reframing discussions to measurable skills and capabilities built.

• Leverage AI, data, and insights to design and continuously improve learning solutions that are relevant, scalable, and impactful for a global audience.

• Balance strategy with execution, translating enterprise learning strategy into high-quality, operationally sound programs and experiences.

• Influence without authority, enabling others to succeed through clear communication, strong insight, and the ability to navigate complexity and drive alignment.

• Provide clarity and structure in complex environments, helping stakeholders make informed decisions and move work forward effectively.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.