Global Operations & Marketing Tech Strategy Director

Join our Global Operations & Marketing Technology (GOMT) team!

Collaborating with the VP, Tech Strategy and transformation; you will bring analytical thinking and a desire to learn and enable the execution of Manulife’s digital customer leadership strategy. The position is well-suited for someone who enjoys change, adapts quickly, and is able to navigate independently through complex processes. You’ll join a forward-thinking team of high-performing professionals focused on working together, challenging the status quo, and owning our future!

Position Responsibilities:

• Support the development and execution of strategy through providing transparency into progress on strategic objectives in various formats and forums.
• Lead a small offshore team to drive the reporting and maintenance of financial and operational metrics; work with cross-functional teams to operationalize and maintain a comprehensive set of strategic and operations important metrics used to measure the success of our transformation and delivery
• Develop reports and increase thought leadership on technology trends, including partnering with Strategy Leads in other BUs and Functions.
• Support the learning and development approach and execution for GOMT team members by working closely with internal teams and vendors.
• Work closely with the Global Data Team on communications strategy and execution across teams, including leadership messaging for internal and external partners.
• Champion GOMT people engagement strategy design and execution, including the planning and implementation of global town halls, off-sites, team building workshops, conferences, etc.

Required Qualifications:

• Proven professional experience in strategy development, operating models, process engineering, change management, training, data analytics, including a post-secondary degree and/or Master’s degree or equivalent experience in Business, Engineering, Computer Science program.
• Commercial and business sense to enable prioritization and strategic and fact based decision making.
• Strong influencing and collaboration skills.
• High level of proficiency with MS PowerPoint, Excel, PowerBI, Co-Pilot, SharePoint, Viva Engage.
• Experience integrating business and technology teams.
• Exceptional oral, written, and interpersonal communication skills with the ability to simplify complex technical concepts into business- and value-focused language; a key requirement is to communicate clearly and consistently keeping collaborators well-informed of progress and challenges.
• Enthusiastic about people development, including team engagements, training, and development.
• Advanced change management, project management (agile and waterfall), talent and training strategy and analytical skills for a variety of tasks.
• Experienced in working with non-local team members from other global regions.
• Remains current with emerging technologies across contact centre technology, MarTech, GenAI, automation, etc.
• Must be willing to collaborate with teams in Asia in corresponding time zone.
• Ability to multi-task, prioritize and attention to details, along with comfort in assisting with administrative and reporting tasks as needed
• Prior experience in strategy, planning or consulting is an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.