Director Quality Assurance

Join us at Manulife and be part of a team that strives for excellence, where your efforts will directly contribute to our success. Here, your work will have an important impact, and you’ll be empowered to make decisions that improve our marketing strategies and customer experiences.

We’re seeking someone who is ambitious, diligent, and eager to address new challenges. If you’re a strategic problem solver with a strong analytical approach and good communication skills, we want to hear from you!

We need an experienced Director to lead our Group Functions Technology QA/QE Program/Center of Excellence (COE). Ideal candidates are visionary leaders in quality assurance and engineering.

Join our team and play a pivotal role in crafting the future of our QA/QE practices. If you are a proactive leader with a passion for quality and innovation, we encourage you to apply.

• Program Leadership: Establish and lead the Group Functions Technology QA/QE Program/COE, ensuring alignment with organizational goals and standard methodologies.

• Standardized Processes: Develop and implement standardized QA/QE processes to ensure consistency, efficiency, and high-quality outcomes across all projects.

• Resource Management: Build and manage a combination of dedicated and flexible resource pools to effectively meet the demands of various projects and initiatives.

• Technology Enablement: Drive the adoption and integration of innovative technology to support automated testing, enhance testing accuracy, and decrease time to market.

• Collaborate closely with various teams to encourage teamwork and integrate QA/QE practices efficiently.

• Continuous Improvement: Regularly evaluate and improve QA/QE processes and tools to adapt to evolving business needs and technological advancements.

• Established background in directing QA/QE programs or center of excellence in a technology-centered context.

• Strong understanding of QA/QE methodologies, tools, and standard processes, particularly in automated testing.

• Excellent leadership and team management skills, with a track record of building and developing high-performing teams.

• Ability to effectively manage resources and adapt to changing project requirements.

• Strong communication and interpersonal skills, with the ability to influence and collaborate with collaborators at all levels.

• Strategic problem solver with a committed approach and a passion for continuous improvement.

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our distributed team, we’ll support you in crafting the future you want to see!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.