Director, Digital Product Management

We are seeking a highly motivated and experienced Director, Digital Product Management to join our digital team. This is a people leader role that reports to the AVP, Digital Product Management. This role supports the digital client experience for Manulife Wealth, which includes a client mobile app and web portal. You will drive product strategy and lead your team to solve interesting problems with a focus on value, viability, usability, and feasibility. The ideal candidate will have a strong background in web and mobile product management, demonstrated experience leading high-performing teams, strong analytical and problem-solving skills, and the ability to influence and collaborate across all levels of the organization. Experience in wealth management is preferred.

Position Responsibilities:

• Own a digital portfolio of products that support the client experience, with a focus on driving strong business outcomes and high-quality experiences
• Own the digital product vision, strategy, and roadmap along with the strategic direction for the team
• Lead and develop a high-performing direct report, providing mentorship, coaching, and career development
• Contribute to enterprise-level initiatives and digital transformation engagements
• Monitor and integrate client and stakeholder feedback through formal and informal feedback channels
• Own reporting and communications for the team, and ensure the right stakeholders are engaged across the product lifecycle

Required Qualifications:

• 6+ years of experience in product management with at least 3 years in a leadership role and a consistent track record of successful web and mobile product delivery

• Proven experience leading and developing high-performing product managers, fostering a culture of innovation, accountability, and continuous improvement
• Bachelor’s degree

Preferred Qualifications:

• Demonstrated ability to define and drive long-term product vision and strategy, aligning digital initiatives with enterprise goals
• Skilled in prioritizing high-impact initiatives that balance customer value, business outcomes, and technical feasibility
• Strong analytical, problem-solving, and decision-making skills, with the ability to use sound judgment to assess risks and create data-informed proposals
• Exceptional communication and interpersonal skills, with a proven ability to influence and collaborate effectively across all levels of the organization
• Passion for creating digital experiences that delight customers
• Experience in wealth management is preferred

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.