Corporate Travel Operations Manager

• Manage daily operations of the corporate travel program to ensure consistent service delivery. Support employees & EAs business trips with suppliers where needed.
• Administer travel policies, guidelines, and approval of workflows.
• Act as the subject-matter expert on travel processes, tools, and suppliers.

• Serve as an escalation point for complex traveler issues and exception requests.
• Provide consultative support on travel options, policy interpretation, and best practices.
• Partner with Security and Risk teams to support duty of care.
• Partner with expense and M&E team for travel support
• Manage SOPs and control artifacts in travel ops.

• Manage the relationship with the Travel Management Company (TMC).
• Monitor service delivery and supplier performance.
• Conduct regular reviews and manage issue resolution.
• Provide support during Hotel & Airline RFP processes.
• Working partnership with Sourcing, Procurement, Legal, and Finance

• Monitor travel, booking behavior, and compliance.
• Identify cost-saving opportunities and leakage reduction actions.

• Produce and analyze travel spending and compliance reports.
• Provide insights to stakeholders based on data trends to support Monthly management reporting and overall review of the program.
• Maintain dashboards and scorecards.

• Assist with system enhancements, testing, and training.
• Support change management for new tools or policies.

• Ensure adherence to travel policies and regulatory requirements.
• Responsibility for policy governance lifecycle (review cadence, exception patterns, updates).
• Support crisis response and travel tracking processes.
• Accountability for control effectiveness (e.g., approval workflows, audit support beyond “assist” (Assist with audits and internal reviews)

• Perform other duties and support related initiatives as assigned, consistent with the scope and objectives of the role
• Day to Day operations of travel operations and supporting various projects.

• Bachelor’s degree or equivalent experience.
• 6-8 years of experience in Airline & Travel Distribution and industry.
• Strong understanding of travel operations and supplier programs.
• IATA Certifications or equivalent required. (travel and airline experience)
• Experience with travel booking tools and reporting platforms.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.