Business Continuity/Disaster Recovery Specialist

We are seeking a proactive and diligent Business Continuity/Disaster Recovery Specialist to support developing and maintaining disaster recovery and business continuity plans. These plans cover key applications and services and align with global and segment standards.
In this role, you will help the business achieve its disaster recovery testing objectives while serving as a trusted domain resource. You will also support global partners by promoting improved recovery methods and stronger testing and validation practices, contributing to continuous improvement in resilience and risk posture. This role is ideal for someone with foundational knowledge of IT systems and risk management who is eager to grow in the field of disaster recovery and business continuity.

Position Responsibilities:

• Develop and maintain disaster recovery (DR) documentation, including recovery plans, runbooks, and testing schedules.
• Support DR testing activities, including planning, execution, and results analysis.
• Monitor and report on DR readiness across applications and services.
• Coordinate with internal partners to support DR audits, compliance reporting, and regulatory requirements.
• Work with L2 Risk and technology teams to improve recovery plans and address audit findings.
• Maintain accurate documentation, records, and audit evidence in corporate tracking systems.
• Occasional after-hours and weekend work to implement DR plans.
• Responsible to keep corporate audit databases up to date with statuses, issues, remediation plans etc.

Required Qualifications:

• Bachelor’s degree or equivalent experience in Information Technology, Disaster Recovery, or a related field.
• 3+ years of experience in disaster recovery, IT operations, or risk management.
• Understanding of disaster recovery concepts and IT infrastructure.
• Familiarity with backup solutions, cloud recovery platforms, or related technologies.
• Good communication and collaboration skills across technical and business teams.
• Ability to work independently and in a team environment.
• Strong organizational skills and attention to detail.
• Occasional after hours and weekends required.
• Certifications such as CBCP, CFCP, MBCP, ABCP, ISO 22301, or ITIL are an asset; equivalent experience is also valued.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.