Business Analyst, Retirement Digitization & Automation

Help modernize Retirement Operations as part of our Digitalization and Automation team. We’re seeking a proactive, experienced Business Analyst who thrives in fast-paced environments, takes initiative, and brings sharp analytical and problem-solving skills.

You’ll own automation and process-improvement initiatives end to end, working side-by-side with developers and business stakeholders to design and deliver solutions that improve efficiency, reduce manual effort, and strengthen risk controls.

To succeed, you bring strong BA fundamentals, the confidence to work independently, and a genuine drive to turn opportunities into measurable change.

Responsibilities

• Lead business analysis for automation initiatives, including requirements gathering, future-state process mapping, gap analysis, and cost-benefit analysis.

• Own end-to-end BA deliverables across multiple initiatives simultaneously, managing priorities and timelines.

• Translate business needs into clear, actionable requirements for development teams.

• Define and document benefits, acceptance criteria, risks, dependencies, and assumptions with clarity and precision.

• Coordinate and execute user acceptance testing (UAT) with business partners.

• Partner with stakeholders and developers to design/enhance web apps, Power Platform solutions, and other automation technologies, ensuring scalable best practices and alignment to Manulife standards.

Qualifications:

• Senior-level Business Analyst experience preferred.

• Experience delivering in Agile/Scrum environments using tools such as JIRA and Confluence.

• Ability to work independently, manage shifting priorities, and drive initiatives with minimal direction.

• Strong time management, communication, and documentation skills with high attention to detail and adaptability.

• Analytical, creative problem-solving mindset; strong collaborator able to build relationships across business and technical teams.

• Ability to create process visuals (Visio, Excel, Power BI, PowerPoint); nice to have: SQL/C#/.NET/VB/Python/Power Platform and financial services/wealth or asset management knowledge.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.