Warranty Technician

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Role Summary

The Warranty Technician is responsible for troubleshooting the day-to-day warranty tickets, preparing reports, driving parts and cost related analysis.

Key Responsibilities

• Understand customer warranty agreements and requirements.
• Track incoming warranty returned parts ensuring that customer response timing requirements are being met.
• Assist in swift implementation of containment actions, engaging necessary Warranty and Process Engineering or Manufacturing personnel.
• Be part of a team for problem solving (8D, 5Y, Fishbone, Is/Is not, etc.) that may be shared with internal or external customers, and be capable to communicate to relevant functions into problem solving, such as Quality, Engineering etc
• Work directly with customers to report, problem solve and help reduce warranty concerns with end users of Magna produced products.
• Support Warranty Engineer(s) and Management in a warranty presentations for Management and customers to increase awareness, establish priorities and get buy-in on appropriate actions.
• Support with customer charges trackers, analyze debit notes be a decision maker for those charges acceptance/rejections within requirements set
• Maintain accurate and organized records of warranty claims, inspections, repairs, and related documentation.
• Receive and process warranty claims from customers, ensure retention policies are followed
• Support with any other assignments in Quality Assurance Laboratory

Key Qualifications/Requirements

Education

• 3 year Electronics Engineering Technologist Diploma

Experience

• Minimum 1 year of relevant test technician (or higher) and/or hardware/software troubleshooting experience
• Knowledge of OEM warranty systems including PRAS+, EWT, WIS, PartLink, PRTS is a plus
• Demonstrated ability to communicate with external customers and suppliers, occasionally in times of high visibility/increased pressure.
• Demonstrated experience working with cross functional teams to complete daily tasks and projects.
• Demonstrated experience communicating and collaborating with Customer and internal stakeholders, including design and engineering centers
• Minimum intermediate level knowledge/experience of Microsoft Office (Word, Excel, PowerPoint, Project)
• Must be able to read electrical schematics and determine proper functioning of the circuit under analysis.
• Must be able to work independently and complete a high volume of work with little supervision.
• Ability to travel occasionally to customer locations