Customer Service & Shipping Supervisor

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Job Responsibilities:

• Must have good organizational, leadership, interpersonal and problem solving skills.
• Able to be flexible in hours of work in order to meet internal/external customer requirements (scheduled and non-scheduled overtime shifts, etc.)
• Must demonstrate the ability to work in a team environment.
• Microsoft Office Product
• Must be able to work in a strictly confidential manner.
• Customer related web site training i.e. Ford eDDL/SNC/DCX Smart/GM Power Supply/SPOC/Honda, ETC.
• Support MSM Service Requirements with respect to planning and shipping
• Forecast weekly requirements, service and production.
• Accurately book weekly shipments using customer assigned logistics companies.
• Answer customer screens as to pull ahead confirmations
• Dispute service rating violations.
• View customer dealer claims web site for service part problems.
• Develop a good relationship with customer planners / analysts

Other Tasks:

• Uses knowledge of MSM’s Materials Department processes in order to provide back-up coverage and support to other Production Control roles.
• Continuously adhere to and apply the Magna Employee’s Charter, the Magna Corporate Constitution, and the Magna Operational Principles in all aspects of position and interaction with others.
• Effective use of MSM’s Escalation Process.
• Compliance to IATF customer requirements
• Attends all scheduled meetings and training.
• Understands and follows established rules, procedures and policies relating to position.
• Ensure a safe working environment by observing safe work practices and by following all safety policies and procedures.
• Other duties that may be assigned.

Core Competencies:

• Understands and shows commitment to the values of the Employee Charter.
• Demonstrates clean and respectful communication skills in all situations.
• Identifies and adjusts priorities, is proficient in coordinating workload, ensures that work flow is conducted efficiently
• Understands the key processes and systems within the organization related to their work flow while consistently seeking ways to improve outcomes and enhance results.
• Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions.
• Demonstrates ability to be persistent in following up on open items
• Organization skills are a key to success in this position

Education/Qualifications:

• High school/GED or equivalent with previous experience in a manufacturing environment
• Computer functional for OEM Specific Container System; Microsoft Office and Epicor ERP is an asset
• Current valid counterbalance forklift / Reach forklift
• Knowledge of key Materials Department processes
• Familiar with working with service parts
• Working knowledge of the English language, both written and oral
• Experience with forklifts, high reach truck, band cutters, compacters, tape measures and banding machines.
• APICS Training is an Asset