Senior Manager, Agency Operations - 18mth Contract

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

About Us:

At Loblaw Agency, we expertly translate our customers’ needs into real, engaging work that speaks to Canadians and drives brand love. Join our growing team and come dream up original creative for some of Canada’s most loved and trusted brands!

Job Description

We are looking for a Sr. Manager, Agency Operations who will help plan and execute integrated marketing campaigns with strong leadership skills and an attention to detail. This role will serve as the primary point of contact between our agency and marketing teams and represent the interests of each group to ensure campaigns are delivered and objectives are met. The ideal candidate will be a problem-solver with a background in leading creative and client teams through complex marketing campaigns.

The Sr. Manager, Agency Operations will report to the Director, Agency Operations and may oversee a team of agency operations specialists working across our retail and control brands portfolios.

What you’ll do:

• Be the key liaison between our agency teams and Brand Partners to help drive projects through the organization
• Create project plans to govern all campaigns/initiatives
• Identify and manage ongoing risk

• Iterate and troubleshoot as necessary to deliver the project to success
• Build schedule, timeline and meeting cadence for dedicated project team
• Establish key project milestones to ensure project delivery, including major stakeholder check-ins
• Lead a team of agency operations professionals, providing guidance, support, and mentorship to ensure outstanding performance and growth.
• Foster a collaborative and motivating environment that encourages innovation and excellence.
• Hold team members accountable to deliver their obligations as are outlined in the plan
• Help establish risk management methodology and aid team members in risk mitigation efforts.

• Establish status meeting approach and guidance for participation
• Prepare and circulate consolidated meeting documentation in advance of meeting
• Work closely with cross-functional teams including creative, production, and agency operations to ensure seamless project execution.
• Meet key members weekly to status on their part of project plans.
• Designate off-cycle meeting as needed to propel project forward or keep it on track
• Build relationships with key stakeholders to advance project interests as necessary
• Work with broader Agency Operations team to forecast, track and reconcile agency fees and production costs for their portfolio

What you’ll need:

• Bachelor's degree in a related field
• 5+ years of relevant, with a proven track record of successfully leading, managing, and delivering complex projects
• Proven leadership skills with the ability to inspire and guide cross-functional teams
• PMP, CAPM, PMI-ACP or CSM designations considered an asset
• Strong strategic thinking, problem-solving, and decision-making abilities
• Proficiency in project management tools and MS Suite
• Excellent communication, negotiation, and interpersonal skills
• Detail-oriented, highly organized, and adept at managing multiple projects simultaneously
• In-depth knowledge of production workflows, industry trends, and emerging technologies
• Business acumen and a customer-focused approach
• Ability to thrive in a fast-paced, dynamic environment

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.