NOFRILLS Customer Experience Specialist in Training - Western Canada

NOFRILLS: Customer Experience Specialist in Training West- Job Posting

Employment Type: Full-time
Number of Openings: 3

We are continually looking to provide career development opportunities and build our talent bench within the Discount Division. Outstanding talent is at the center of our strategy, and we want to create opportunities for our colleagues and employees to develop and grow.

We are excited to offer the Customer Experience Specialist in Training (CESIT) role for the West (AB, BC, MB, SK)Market. The goal of the CESIT is to learn how to ensure a positive and seamless customer experience in our stores. They will learn how to identify opportunities within store performance as well as support stores on new projects & process improvement initiatives and assist in any training gaps. The successful candidate will have the opportunity to further their understanding of the business through personal development and direct experience in a rotational based learning program. The program will be personalized based on the individual’s skill set and can include:

• Customer Service

• Perpetual Inventory Management

• Systems (SAP, IPFR, PI Practices, Planograms, Replenishment, STAS and Sweda Mart)

• Leadership Development Training

• Bookkeeper support, (Payroll)

• Merchandising, Pricing and Promotions

• Marketing, Finance and Operations

• Fresh Procurement

• Supply Chain

• Loblaw Digital & PC Express

• Data and Analytics

• Leading and supporting retail projects

• Franchise business management

• Mentorship with leaders in the business

Accountabilities:

• Support CES with the delivery & execution of core divisional programs, aligning the National business initiatives and assisting in the training infrastructure and implementation across all departments

• Support the stores on Process and Program implementation and collaborate closely with the District Manager to help deliver results influenced by process or program

• Become the subject matter expert for stores related to SAP, IPFR, BOSS, Planograms maintenance, Replenishment, Receiving (BDR), Perpetual Inventory & Sweda Mart.

• Support CES and stores with product flow from receiving to point-of-sale

• Identify opportunities to further develop and implement improved retail ordering and inventory management methods

• Liaise with the CES team to provide stores with the required operational direction in support of ordering and replenishment systems knowledge

• Support CES with Planogram Process review - up-to-date and accurate, execution, compliance, LMV assortment support, assistance with assortment/NOF issues and resolution across the total store.

• Learn and reinforce the PACE disciplines for all store departments.

• Remain current on business systems technologies; their applications and risk observed in retail operations to General Managers

• Assist owners with understanding SAP Security Protocol by ensuring their employees are appropriately loaded into Workday

• Learn and understand STAS training and the principles of the demand curve

Role Requirements:

• Demonstrated excellence in serving our customers

• Perpetual Inventory Management experience (system knowledge of SAP, IPFR, PI Practices, Planograms, Replenishment and Sweda Mart) is an asset

• Retail leadership & management experience

• Experienced in coaching, leading and motivating others

• Excellent problem solving, communication, organizational, facilitation, presentation, project management and interpersonal skills

• Must be able to manage multiple concurrent projects

• Demonstrated ability to make sound judgments and decisions

• Strong team player with self-discipline and motivation to work independently

• Strong diagnostic analytical skills (Root cause analysis)

• Extensive travel required

• Reflective of Loblaw Culture, Leadership Behaviours and Shared Values

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.