Cafe Manager

Cafe Manager - 1 year contract

What you'll do:

• Oversee the day-to-day operations of a specific department within a store

• Ensure the department meets or exceeds sales and profitability goals

• Train and develop department associates in customer service, product knowledge, and merchandising

• Ensure merchandise is stocked, displayed, and priced appropriately

• Monitor inventory levels and coordinate with other departments to ensure timely replenishment

• Maintain a clean and safe department for customers and employees

• Manage departmental expenses and assist in budget preparation

• Communicate regularly with store management and other department managers to ensure store-wide goals are being met

• Be constantly on the lookout for great talent to join our team

• Lead, coach and motivate colleagues to improve productivity, engagement and retention

• Be committed to maintaining merchandising and operational standards

• Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring:

• High school diploma or equivalent; some college coursework preferred

• Previous retail management experience, preferably in a departmental or specialty store setting

• Strong leadership and interpersonal skills with the ability to motivate and develop associates

• Excellent organizational and time management skills

• Ability to work a flexible schedule, including nights and weekends

• Proficiency in basic computer skills, including Microsoft Office

• Knowledge of retail operations, including merchandising, inventory management, and customer service

• Ability to lift and move up to 50 pounds and stand for extended periods of time

• Overview

  To ensure the efficient functioning of the Pane Fresco Café, providing customers with the best quality products and ensuring courteous timely customer service.

  passion & commitment to customer service is a key driver for our Company

  Duties and Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
• To direct and supervise all Café staff to secure efficient and courteous customer service;
• To provide customers with excellent service, quality and selection of various coffee and bakery products while achieving maximum sales and profit with creative product displays;
• To respond immediately to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;

• The Ideal Candidate Would Possess:

• Exceptional customer service skills
• Proven customer service and marketing abilities as well as initiative;
• Knowledge of Coffee Bean products and Roasting procedures
• Flexibility to work a variety of hours, including days, evenings and weekends;
• Excellent communication and interpersonal skills.
• Retail store experience would be an asset;
• Previous supervisory experience a strong asset;
• To be responsible for the effective operation of the Pane Fresco Café Department;
• To maximize sales and gross profit, ensuring sales’ goals, budgets and shrink targets are met;
• To hire all part-time staff and train new employees;
• To schedule all Café clerks ensuring the strict control of wage costs;
• Responsible for ordering, receiving, inventory and display of merchandise;
• To interpret and administer Company policy and ensure compliance with the union contract;
• To ensure the safety, sanitation and general maintenance of the Department meet with Company standards.
• To ensure compliance with the company food safety standards, regulations and audits;
• To perform other duties as assigned.

How You’ll Succeed: ​
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace. ​
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.​
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NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.