Account Manager

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Hybrid - 3 days in office and 2 days remote

Advance powered by Loblaw™ drives brands forward. We are unlocking Loblaw’s exclusive purchase pattern data, customer intelligence, and millions of daily connections with shoppers to drive growth for our business partners. Backed by both the country’s leading grocery and pharma retailer, and the nation’s leading loyalty program, PC OptimumTM, we have a unique set of assets to help consumer brands reach customers and grow their retail business more effectively. Our dynamic team bridges loyalty, media, product, analytics, insights and strategy disciplines for integrated planning that empowers our own brands and those of our partners to reach Canadian customers at the right time, in the right way.

At Advance powered by Loblaw, we’re always innovating to stay on the leading edge of a fast-evolving industry. We seek great people who share our principles of authenticity, curiosity, trust, and collaboration. You will get to work with some of the best minds in the industry and have the support of in-house world-class technologies to create solutions our customers will love. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of retail and media. Come help shape this growing business with us!

The Impact You’ll Make:

This individual will use their experience leading and growing digital advertising solutions to Loblaw's’ largest marketers. With their broad and long-standing client and agency relationships, consultative approach and understanding of the digital advertising landscape, they will act as a strategic partner to their assigned clients working in collaboration with Sales and Strategy teams.

What you'll do:

• Revenue: Generate and increase spend with key clients and agency partners by delivering solutions that are unique and meet goals.

• Proposals: Support Account Executives and Key Account Managers with sales planning throughout the RFP process to develop innovative, data-driven campaign recommendations across Advance portfolio that will deliver value for customers.

• Client Relationships: Develop and broaden high-level relationships built on trust and collaboration, through onboarding new and existing clients to Advance’s campaign ways of working, while providing white glove client service.

• Project Management: Lead onsite, in-store, offsite, and loyalty campaign execution, involving complex work streams while collaborating with internal and external partners. Coordinate and manage all aspects of campaign deliverables, ensuring timely execution and adherence to quality standards.

• Product: Serve as the product guide by educating brands and agencies on Advance’s new and existing products, as well as standard processes and tailored campaign optimization.

• Team Leadership: Provide guidance, mentorship, and coaching to junior team members to help them achieve their full potential.

• Performance: Deep dive into campaign performance, develop campaign goals, measurement strategies, recognize performance trends, and optimize campaigns to achieve results and provide upsell opportunities.

• Insights & Reporting: Develop post campaign reports through storytelling, to inform clients on the performance of their investment with Advance.

• Process Improvement and Optimization: Understand current Client Service processes and identify opportunities to senior management for streamlining and optimizations.

Does this sound like you?

• 5+ years’ experience of client relationship management and strategic account planning in digital media.
• Retail experience is an asset.
• Previous experience working with clients and agencies.
• Experience using CRM systems (i.e. Jira, Salesforce)
• Strong intuition for business.
• Strong project management skills with the ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and presentation skills, with the ability to convey complex ideas clearly and concisely.
• A data-driven approach, with experience in analyzing campaign performance and using insights to drive practical recommendations.
• Collaborative and adaptable nature, with the ability to work successfully with cross-functional teams.
• Detail-oriented, highly organized, and analytical.
• Resourceful, self-starter and proactive.
• High proficiency in computer applications such as GSuite and Microsoft suite of Outlook, Excel, Word, PowerPoint and Teams.
• Related experience in University or College in Media, Marketing, Business, or related field.

advancepoweredbyloblaw

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.