Senior Manager, Corporate Business Applications

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference - join the LifeLabs team today!

Reports to: Director, IT Application Platforms

Purpose of the Role The primary purpose and function of the Senior Manager, Business Applications is to lead corporate applications portfolio within LifeLabs. The Senior Manager will be responsible for the IT Business Applications team and managing the business back office ecosystem. This position will partner with functional teams to utilize the applications to its full capabilities to streamline business processes and achieve efficiencies within the areas of responsibility. This leader will be responsible for identifying and developing talent and provide strong technical oversight and direction of the application platforms.

This is a Full Time Remote role based in Ontario or British Columbia.

Core Accountabilities

Collaborate and partner with IT leaders, stakeholders and departments to ensure successful support services and maintenance are provided for Cloud ERP solutions and supporting business applications

• Responsible for the creation of a leading team that will proactively leverage the Oracle ecosystem to drive value through efficient and effective business processes.
• Provide communication and regular updates to the business and leadership.
• Interacts heavily with other stakeholders within the business and or functional areas of the organization.

Manage the Business Applications team and partner resources, set clear goals and objectives, measure performance, mentor, coach, and enforce adherence to best practices, processes, and policies. Work with partner/vendor resources to ensure the applications are stable, reliable and evolve to meet the changing needs of the organization.Responsible for managing multiple vendors and ensuring they meet SLA’s

• Establish and maintain governance structures.
• Responsible for the creation of the internal stakeholders and vendor KPI’s, ensuring smooth and effective communication between all parties.
• Considers current and future Information Security needs, requirements, and best practices. Ensuring that the correct technical decisions are in place and that security measures are assessed and managed properly.

Oversee business applications to ensure the platform is designed, optimized and stable

• Develop, document, maintain and ensure adherence to key processes.
• Manage and report on SLA’s and metrics.
• Estimate and manage enhancement and support work.
• Manage prioritization to maintain efficiency in support services.
• Ensure security practices are adhered to and all changes are evaluated in collaboration with the Information Security practice.

Technical leadership on large scale applications ecosystems including integrations, reporting tools and data administration

• Develops technology roadmap and strategy for platform evolution. This includes being a main point of contact for discussions related to new business processes and system needs.
• Able to provide guidance and insight to impacts of system configurations and changes.
• Full understands and is able to support various back-end business processes including the interoperability between systems and processes.
• Responsible for and support the integration process of internal systems.
• Maintains master data integrity of all systems.

Qualifications and Skills

• Bachelor’s degree in computer science, Business, Information Systems and/or a combination of experience and education in a related field.
• 12 years overall experience
• 5 years of Team Management experience
• Strong technical knowledge of various internal systems (Finance, HR, SCM, Real Estate, Kronos etc.)
• Must have experience with either Oracle Fusion or Dynamics or S/4HANA
• Strong Project Management knowledge and experience
• Strong process orientation
• Effective communication at C-Suite level
• Ability to lead and motivate a diverse group of employees
• Demonstrated ability to work with large degree of ambiguity and effective in collaborating with diverse interest groups
• Ability to coach and mentor direct reports
• Challenges that norm and pushes the organization to strive for improvements

#LI SW1 #INDEED

Hiring Range: $108,200 to $138,000

The hiring range established is the expected range for this position, however the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

In this position, you will be eligible for Lifelabs annual bonus.

Employee Benefits:
In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

Retirement Savings:
The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement:
In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness:
LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

Employee Giving program:
Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected. In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.