Operations Support Supervisor, Victoria and BC Region

Job Title: Operations Support Supervisor, Victoria and BC Region

Reports to: Manager, Laboratory Operations

Location: This is an onsite role at 3201-4464 Markham Street in Victoria, BC

Vacancy status: This posting is for an existing position.

Purpose of the Role

Accountability for the achievement of goals and targets related to safety, people, quality, and the cost-effective delivery of diagnostic services for assigned work group. 

Overall responsibility for the efficient day to day operation of assigned employee group, including planning, coordination, evaluation, and supervision of all technical and/or operational activities and management of all employees assigned to them.

Core Accountabilities

• Attract and retain talent, including hiring, onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
• Conduct non-technical performance management of their staff and ensuring accurate documentation of corrective actions taken.
• Responsible for developing and approving employee schedules, sick time, vacation, and leaves ensuring compliance with operational needs and company policies.
• Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
• Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
• Participate in local Leadership Teams and provide timely and appropriate communication to area staff.
• Create a positive employee relations climate, fostering common goals and vision in an atmosphere of collaboration and teamwork.

Minimum Hiring Requirements

• Minimum Education: Associate degree or bachelor’s degree preferred. 
• Medical Laboratory Technologist Certification/Training is an asset.
• Experience: 6 years laboratory experience or equivalent experience and previous supervisory experience an asset.
• Regular Hours of Work: 37.5 hours per week. Additional shift hours as required by the operation.
• Working Environment: Office and Laboratory environment. Occasional travel required.

What We Offer: $68,126 –$86,861 CAD annually (commensurate with experience)