Director, Accounts Receivable

Status: Full Time

Schedule: Mon- Fri 

Additional Requirements: N/A

Number of Positions: 1

Start Date: ASAP

Internal Application Deadline: 23 June 2025

The Director, Accounts Receivable, will lead Billing to Cash, ~$1B billed revenue and the Company’s Accounts Receivable function by delivering low transaction cost through RPA (Artificial Intelligence), high quality, client based, nationally delivered services and enabling LifeLabs to achieve its strategic objectives. This will be accomplished through Managing, Reporting, and Controlling the Accounts Receivable and Collections operations ensuring delivery of best practices, meeting performance objectives, and achieving excellence in customer service.

This role is both operational and strategic: ensuring transactional excellence while leading a multi-year transformation project focused on automation, system integration, and process redesign. The Director will play a key role in aligning financial operations with business growth, supporting working capital strategy, and building future-ready billing and AR teams. This role is envisioned as part of the Finance leadership pipeline and will partner closely with senior executives across Finance, IT, Commercial, and Operations.

Accountability Strategic Leadership of AR/AP & Billing:  

• Oversee the national AR operations, including billing accuracy, collections, and cash application (~$1B annual billing) utilizing sound credit procedures, ensuring best practices, performance objectives, and excellence in customer service are utilized and achieved.
• Ensure end-to-end operational integrity across multiple billing systems and laboratory information systems (LIS).
• Own the cash management process, including forecasting inputs, KPI reporting, and credit risk oversight.
• Partner cross-functionally to ensure seamless upstream and downstream financial workflows, reducing friction in the order-to-cash lifecycle.
• Serve as a senior escalation point for complex billing, collections, or client issues including contract renewals to maintain a high quality of workflows and mitigate deviations.

Accountability Finance Transformation & Automation: 

• Lead the roadmap for modernizing Billing to Cash through automation, including Robotics Process Automation (RPA), AI tools, and system enhancements/replacements.
• Manage the review, redesign, and standardization of manual billing processes and identify opportunities for cost savings and scalability.
• Drive implementation of a national billing solution, consolidating legacy systems and ensuring future-state readiness.
• Lead and support continuous improvement initiatives to ensure world class practices within AR.
• Collaborate closely with IT, Business Development, and Operations to align system capabilities with business requirements including participation in RFP process and new initiatives
• Partner with Senior business leaders in developing appropriate billing strategies and systems to support rapid growth in both the private and government sectors.

Accountability Team Leadership & Development: 

• Lead a high-performing national team of 30+ professionals, including Managers, Analysts, and Specialists across AR and AP.
• Develop leadership capabilities within the team; provide coaching and succession planning aligned to broader Finance goals.
• Build a culture of accountability, continuous improvement, and service excellence.

Accountability Governance, Controls, and Reporting:

• Implement, maintain and administer policies, systems, financial and internal controls (i.e., SOx) and highly efficient national standards that reduce risk, improve quality and maximize revenue retention.
• Ensure compliance with tax, audit, and regulatory billing requirements (provincial/federal).
• Oversee pricing tables, master data, and the integrity of billing/collections-related information across systems.
• Provide timely, actionable reporting on KPIs (DSO, DPO, bad debt, automation impact, etc.) to Finance leadership.
• Be a creative billing partner with the business to meet the demands of new clients and program growth

Qualifications:

• University degree in Business, Accounting or Finance
• 10+ years of progressive finance leadership experience, with significant leadership in AR/AP, Billing or Finance Operations
• Accounting Designation, CPA, and/or additional certification in project management or process improvement (e.g. Lean Six Sigma) is an asset
• Proven success leading finance transformation initiatives, particularly process automation, ERP, or billing system consolidations.
• Experience with complex, multi-system environments and shared services models.
• Advanced understanding of cash flow, credit risk, working capital, and operational finance metrics.
• Proven ability related to documenting processes and preparing presentations.
• Strong computer and reporting skills with an advanced proficiency in MS Excel and Word
• IFRS expertise