Client Services Coordinator

Reports to: Manager, Client Services

Shift: Full Time
Schedule: Varying
Additional Notes: Successful candidate must have valid drivers license and own vehicle. Must be willing to drive throughout regions of Woodbridge, Bradford, Thornhill, Richmond Hill, Markham, North York. 
Number of positions: 1
Start Date: ASAP

Purpose of the Role

The Client Services Coordinator provides administrative support to a Client Services leadership team, specifically to the Supervisors, to ensure the Patient Service Centers run efficiently. 

Your responsibilities will include:

• Prepares Operations review audits (PWT playbook/RCIP/customer service).
• Conducts Ops Reviews and supports related processes.
• Conducts routine NCE investigations and follow-up.
• Reviews and signs off on Quality checklists/logs
• Prepares competency assessments and accuracy audits, documents employee direct observations.
• Conducts general audits for first aid, EHS, quality, others as required.
• Conducts weekly simple NCE investigations; escalates more complex cases to local supervisor.
• Prepares for annual internal quality assessments (DAP/ IQMH)
• Ensures Quality Maintenance review and sign-off.
• Creates employee training files.
• Prepares new hire documentation, as needed.
• Prepares controlled documents for audits.
• Prepares minor work orders, Hamster orders and monitors Kanban materials.
• Maintain annual Building Inspections records
• Attends weekly Tier-2 meetings.
• Provides appropriate onboarding for new hires and compliance training; ensures compliance and sign-off of SOP’s.
• Revises SOP’s training (new processes and procedures) as required.
• Assigns Medialab/ MY DEV and maintains records
• Maintain training matrix
• Coordinates EHS audits, FIT testing, and TDG.
• Performs other related duties.

What you bring to the role: 

• High School Diploma or equivalent.
• 1-year previous recent related experience, preferably working in a medical laboratory position
• Computer/data entry skills.
• Ability to work independently and as part of a team.
• Ability to relate positively to customers.
• Highly organized.