CIAM Analyst

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Reports to: Manager, IAM

Purpose of the Role The CIAM Analyst is a subject matter expert in CIAM standards, processes, approaches, and technologies. This role will be responsible for provisioning/deprovisioning of various types of accounts; as well as access review / recertification process. This position will primarily support the customer identity and access management program while secondarily support the overall IAM program. The objective is to manage the lifecycle of digital identities and access while achieving security, business goals / objectives, productivity, and regulatory compliances.

Core Accountabilities

• Provide overall technical support and administration to the CIAM Program
• Provide technical support related to the administration of accounts and access privileges within LifeLabs’ IAM Program
• Provide input to develop and implement CIAM processes for continuous improvement
• Work closely with various business units in a supportive role
• Participate in CIAM and IAM projects and undertakings
• Responsible to meeting target Service Level Agreements (SLAs) for the CIAM / IAM program
• Administer CIAM tool(s) to support Identity and Access Management
• Responsible for provisioning of various accounts, including privileged account, both on-prem and in-cloud
• Involvement in troubleshoot and resolution of CIAM and IAM issues
• Working knowledge of UI technologies such as Java, JS, React, Angular, CSS & HTML
• Secure Development experience in REST & Web Services
• Experience with IAM provisioning, workflows, authentication, authorization, application security, privacy and consent management, regulatory compliance, MFA, federation, and risk management
• Extensive knowledge of IAM standards, RESTful API design, tokens, session management and profiles
• Configure, document, and enforce CIAM best practices across multiple diverse business units and application integrations
• Partner alongside application teams to develop and implement CIAM solutions for API driven applications
• Provide recommendations on ways to improve the overall CIAM Program
• Provide guidance and mentorship to junior analysts within the overall Cyber Team.

Qualifications and Skills

• Bachelor's degree in computer science (preferred), information assurance, MIS or related field, or equivalent; Masters is a plus
• Must have 3 - 4 years of experience supporting a CIAM / IAM Program
• Must have 5+ years of Information Security experience
• One or more of the following is preferred: o Certified Identity and Access Manager (CIAM) o Certified Identity Management Professional (CIMP)
• Functions well in an environment where there are competing priorities, multiple stakeholders and takes initiative to enact solutions with little direct oversight
• Strong diligence and attention to detail with ability to navigate an everchanging ambiguous environment
• Ability to effectively communicate with both technical and non-technical teams. Can effectively negotiate with stakeholders, understanding the needs of all parties, managing risk and product delivery
• Excellent customer service skills with ability to understand impact to customers
• Demonstrate good judgement, a sense of urgency and commitment to high standards, ethics, regulatory compliance, and business integrity

#LI SW1 #INDEED

This is a remote role.

Hiring Range: 78,300 - 99,800

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

In this position, you will be eligible for Lifelabs annual bonus.

Employee Benefits:

In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

Retirement Savings Plan:

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement:

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness:

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

Employee Giving program:

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.