Area Supervisor, Patient Service Centres – North Shore / Burnaby / Tri-Cities, BC (Onsite)

Position Summary:

We’re looking for a dedicated and hands-on Area Supervisor to lead Patient Service Centres across the Lower Mainland, including North Shore, Burnaby, and Tri-Cities, BC. This is an onsite role where you’ll support multiple locations, ensuring smooth day-to-day operations while fostering a positive and productive environment for employees and patients alike. Occasional weekend work may be required depending on operational needs.

In this role, you’ll oversee the day-to-day operations of assigned sites, supporting employees, workflow, and resources to ensure exceptional service and operational excellence. You’ll play a key role in fostering a positive team environment while ensuring compliance with corporate policies, quality standards, and health and safety requirements.

Vacancy status: This posting is for an existing position.

What You’ll Do:

As an Area Supervisor, you will:

• Lead daily operations and site performance: Oversee staff, workflow, scheduling, materials, and resources to ensure operational efficiency while monitoring key metrics such as PWT, Productivity, and NPS.
• Drive service excellence: Coach and support teams to deliver high-quality laboratory services and exceptional customer experiences, while resolving escalated client concerns and service disruptions.
• Support quality and compliance: Prepare for and participate in accreditation audits (ACD/DAP), conduct complex non-conforming event investigations, and guide teams in maintaining quality logs and compliance standards.
• Manage employee lifecycle and engagement: Lead recruitment, onboarding, training, coaching, performance management, attendance management, and employee development while supporting benefits administration and return-to-work processes.
• Partner with HR and Union representatives: Collaborate with Human Resources and local Union representatives to address employee matters, grievances, and workplace initiatives while maintaining strong working relationships.
• Oversee site administration and resources: Manage materials, supplies, work orders, expenses, janitorial contracts, uniforms, and incident logs to ensure smooth and efficient site operations.
• Contribute to operational improvements: Deliver training, support incident investigations and corrective actions, assist with workforce planning and scheduling adjustments, and participate in projects or operational initiatives as required.

What You'll Bring:

• 3+ years of leadership experience managing teams and site operations.
• High school diploma required; post-secondary education is an asset.
• Phlebotomy skills, Home Care, and/or Data Sort experience.
• Knowledge of PSC functions and administrative processes.
• Supervisory experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to maintain operational standards across multiple sites.
• Collaborative, inclusive leadership style that supports employee engagement and development.

Why Join Us?

At LifeLabs, you’ll be part of a collaborative, forward-thinking team committed to delivering exceptional patient care. We value inclusion, flexibility, and professional growth- creating an environment where your ideas matter and your contributions help shape the future of healthcare services.

What We Offer:

Salary range: $66,800 – 85,200 CAD annually (commensurate with experience)

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