Description
Job Title: Customer Advisor
Status: Full-time / Part-time
Reporting to: Store Manager – Laval
Location: Laval, Quebec
Do you take pride in providing exceptional service? Are you outgoing, personable, enthusiastic and most of all, passionate about customers being integral to a business? Do you enjoy an eventful environment with a variety of inquiries to keep you challenged?
If so, consider joining our renowned Customer Advisor team here in Laval. Our customers enthusiastically share their appreciation for the service our team provides and we would like to meet with you to see how you can contribute.
About us:
Since 1978, we have recognized that woodworking and gardening are, for many, a lifestyle choice. We enjoy a proud 45-year history by providing high quality woodworking, gardening, hobby, hardware, gift, and seasonal merchandise to customers around the globe. Our claim to success is our customer renowned customer service; our employees are passionate people. We pride ourselves in providing quality in all products, whether it is developed and manufactured internally or sourced externally.
A position at Lee Valley is more than just a job – we honour the time and dedication that our people give by providing sustained and meaningful employment. We strive to provide a welcoming and supportive environment where learning and development are encouraged. Our innovation to grow as a business, our efforts towards customer satisfaction, quality goods and employee culture have won Lee Valley the 2021 Best Ottawa Business Award.
The Customer Advisor autonomously provides high quality support and service for customer orders. Using a broad range of knowledge and experience the Customer Advisor capably handles customer enquiries regarding products and/or services related to woodworking, gardening and other issues.
The Customer Advisor must be available to work evenings and weekend shifts.
Key Responsibilities
Connect: support customers promptly, courteously, and efficiently in person (in store and outside while supporting curbside pickup) and over the phone. Build strong relationships and rapport with our customers.
Accuracy: Provide customers with accurate pricing, part numbers, and/or product availability for orders. Provide accurate processing and fulfillment on customer orders.
Problem Solving: Determine the nature of the inquiry; if necessary, direct it to the appropriate individual or group. Resolve routine service and delivery issues. Collect thorough details of customer problems, may require additional research and testing to facilitate repair or resolution.
Personal Drive: Follow through on product problems and suggestions. Manage custom order products. Assist in other areas of the store when needed.
Leadership: Provide guidance to other departments or less experienced staff. May conduct training sessions for staff or seminars for customers on a particular topic or line of products or participate in product testing.
Knowledge and Skills:
High school diploma and 1-2 years of related experience; college diploma or certification in a related field (horticulture, woodworking, carpentry, etc.) considered a significant asset
Previous experience in a retail or customer service environment considered an asset
Exceptional interpersonal skills; strong written and verbal communication
Knowledge of Lee Valley product lines and knowledge of a full area of Lee Valley products (e.g. woodworking or gardening) an asset
Don’t have a broad knowledge of our products? Only just starting to grow your hobby skills? No problem, we will help you with that!
Perks of the Job:
Getting to apply new or existing skills and attending select complimentary workshops and seminars
Employee discount
Personalized birthday greeting card from our CEO, with gift card
And More!
Diversity and Inclusion:
At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.
We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.
If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.
How to Apply:
Please visit our careers page at https://www.leevalley.com/en-ca/careers
We thank all applicants however only those selected for an interview will be contacted.
We look forward to meeting you!
