Junior ServiceNow Developer

Description

Essential Responsibilities:

• Administers and maintains the ServiceNow platform, including day-to-day configuration
• Configures forms, lists, UI policies, notifications, catalog items, and workflows
• Monitors platform performance, data quality, and overall system health
• Participates in ServiceNow upgrades, testing, and release management activities
• Troubleshoots user-reported issues, defects, and system incidents
• Triage and route requests and incidents according to SLAs and priority frameworks
• Collaborates with Business Analysts to translate requirements into technical solutions
• Produces system designs, documentation, and performs design analysis
• Delivers unit-tested solutions and supports UAT and the ServiceNow end-user community

Qualifications:

• Bachelor’s degree in Computer Science or diploma in Information Services
• Minimum of 1 year of hands-on ServiceNow experience
• Proven experience working with end users, support teams, and business leaders to deliver customer-focused solutions
• Strong responsiveness in managing user inquiries, incidents, and requests with clear, timely communication
• Consistent achievement or exceedance of Service Level Agreements (SLAs) through effective prioritization
• Working knowledge of ServiceNow best practices
• Solid understanding of ServiceNow capabilities, features, and upcoming functionality
• Highly motivated, analytical, and self-starting individual capable of resolving complex business and technical problems
• Excellent written and verbal communication skills
• Assets include full-stack web development experience, ITIL/Service Management knowledge, and a strong interest in ServiceNow administration and development

Working Conditions:

• Hybrid role with in-office attendance 1 day per week and the flexibility of coming into the office as business needs require

Compensation

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Additional Information

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.

1055 West Hastings St, Vancouver, BC