Description
Are you looking for a career and challenges that are EXTRAORDINARY? You’ve found the right place!
Groupe JLD-Laguë is one of the largest John Deere dealerships in Eastern Canada, with 19 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.
Building warm, friendly, and genuine relationships with customers and colleagues in a welcoming work environment will be part of YOUR day-to-day. Exciting challenges will allow you to leverage your expertise, knowledge, and skills to find innovative solutions for OUR customers. You’ll also receive training on the biggest name in the agricultural, commercial, and residential equipment industry—JOHN DEERE! You’ll be proud to contribute to essential work and to something bigger than yourself.
The JLD-Laguë Group is establishing a hybrid position focused on field support to ensure optimal use of technologies by our customers and to accelerate the adoption of modern agricultural solutions; the incumbent serves as a reference point across all branches-diagnostics, stabilization, configuration, optimization, and commissioning-in a systems specialist role involving targeted technical interventions, with a strong emphasis on electrical/electronic diagnostics and precision agriculture expertise.
WHAT YOU WILL DO:
Corporate Support - Precision Agriculture
- Support field service operations; take ownership of complex/escalated cases involving agricultural technologies.
- On-site technical support.
- Phone support as part of the after-hours on-call rotation when the Precision Agriculture Call Center is closed.
Electrical/Electronic Diagnostics & Structured Problem Solving
- Advanced diagnostics (power supply, grounds, continuity, interference/noise, sensors, harnesses, modules, displays/terminals).
- Root cause analysis, durable corrective actions, post-intervention validation, and recurrence prevention (procedures/training).
Targeted Technical Interventions (Field)
- Required assembly/disassembly; replacement of technology components; recommissioning and validation.
- General technical work/diagnostics on equipment when necessary to close cases.
Precision Agriculture & Telematics (After-Sales Support)
- Installation and technical support of advanced precision agriculture solutions.
- After-sales support for precision agriculture and telematics solutions (internal/external).
Operations Center - Configuration & Optimization (End-to-End Scope)
- Governance: account creation/structure, access management (roles/permissions), sharing rules, and compliance.
- Customer-Farm-Field structure: creation, correction, normalization, and operational alignment.
- Field boundaries: import/creation, validation, updates, version management, duplicate removal.
- Guidance: setup, optimization, and standardization of practices to reduce operator variability.
- Connectivity: machine/display pairing, telematics validation, resolution of synchronization and data upload issues.
- Workflow optimization: make information usable (tasks, maps, reports) and drive adoption.
Training & Presentations
- Train employees and customers; develop and deliver training sessions.
- Assess needs and implement internal training on technologies.
Emergency / On-Call
- Active participation in the emergency/on-call schedule: triage, stabilization, return to production.
Support Plans - Commercial Contribution
- Support the sale of subscriptions and promote support plans to customers.
Technology Watch & Network Standardization
- Stay current on new and upcoming John Deere technologies.
- Create/update procedures, checklists, and knowledge base; share lessons learned across the network.
Related Tasks
- Direct collaboration with the Director of Integrated Solutions on corporate projects and related tasks.
IDEALLY, YOU HAVE :
- Strong aptitude for technology and computer systems.
- Knowledge of the agricultural domain (operations/parts) - a major asset.
- Frequent travel; high availability; on-call duty.
- Bilingual (French/English).
- Autonomy, rigor, strong communication skills, and team spirit.
WHAT WE OFFER YOU:
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Group insurance after just 3 months of service to give you peace of mind. Plus, dental coverage and virtual healthcare are included in this package!
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RRSP with employer contributions, so you can build your future while benefiting from company support, after 3 months of service.
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An annual allowance for safety boots, ensuring you’re always well-equipped and safe.
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Workwear provided, so you’re always ready to take on the day in optimal conditions.
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Paid personal leave, because your well-being and balance are a priority.
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Access to virtual healthcare, fully covered by the company, allowing you to consult a healthcare professional quickly and easily.
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An Employee and Family Assistance Program, covering all aspects of overall health, providing you with support whenever you need it.
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Exclusive discounts for you and your family, making your purchases more affordable!
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Continuous training, with technical sessions led by our expert trainer and John Deere, ensuring you always stay ahead.
Join our team of over 550 employees and build your EXTRAORDINARY career—with us!
