Senior Manager, Business Systems Analysis

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

KPMG’s Information Technology Services department is looking for a Senior Manager, Business Systems Analyst Consultant, to be part of their Project Services team. The Project Services team provides project management, business systems analysis, quality management, portfolio management, and technical communication services for KPMG in Canada’s technology and key business initiatives. The ideal candidate is a passionate, highly analytical, personable, and goal-oriented individual who seeks to make significant positive contributions to the firm. 

• Effectively leading a team of ITS Business Systems Analysts that consistently meets business needs accurately and on time, across multiple service streams
• Conducting meaningful performance and career development conversations with team members, including goal setting and performance reviews
• Communicating and negotiating timelines, budget, staffing, scope and critical milestones with project managers and key stakeholders
• Participating in annual fiscal planning across multiple service streams, including Robotic Process Automation (RPA) and Enterprise Analytics (EA)
• Managing resources and prioritizing assignments to ensure the team meets agreed upon milestones
• Reviewing quality of BSA deliverables and providing constructive feedback and guidance
• Overseeing operational intake, ensuring ad hoc requests are assessed and addressed promptly and appropriately
• Managing issue escalation and resolution and providing ongoing monitoring and assessment to mitigate risks and track progress of issue resolution
• Championing the business analysis practice and promoting the benefits of utilizing the BSA Centre of Excellence
• Investigating and implementing new methodologies, tools, and templates, as needed

• Minimum 10 years of experience in a business systems analyst role, with at least 2 years of experience at a BSA Consultant level of service delivery
• Excellent leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
• Exceptional interpersonal, communication, facilitation, and documentation skills
• Strong analytical, problem-solving, and time management skills 
• Ability to develop strong working relationships and to communicate effectively with stakeholders, and to forge consensus within a group of stakeholders
• Deep knowledge of agile methodology and the software development life cycle (SDLC), and specifically the BSA role within these frameworks
• Familiarity with a project management environment dealing with end-user and infrastructure systems in a team-based environment that often includes situations involving rapid change, shifting priorities, and/or simultaneous demands 

Providing you with the support you need to be at your best

For more information about KPMG in Canada’s Benefits and well-being, click here.

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

Adjustments and accommodations throughout the recruitment process

At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG’s Employee Relations Service team for support by emailing cdnersteam@kpmg.ca or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page.