Manager, Employee Listening and Engagement

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

As part of the National HR team, the Employee Experience Centre of Excellence (COE) focuses on key moments that matter through the talent development lifecycle including performance development, employee listening and engagement, leadership milestone programs and employer brand. The Employee Experience team works in collaboration with the functional and geographical HR teams along with the other Business Enablement Services (BES) teams to deliver innovative programs and initiatives aimed at enhancing the employee experience.

This position reports to our Senior Manager, Performance and Engagement and will primarily be responsible for rolling out our employee listening strategy and act as a Subject Matter Expert (SME) of our Qualtrics system, as well as support strategic initiatives related to talent development.

• Act as the SME for the Qualtrics Employee Experience Listening Survey Tools (Global People Survey (GPS), Pulse, Lifecycle) from a technical and operational side.
• Working closely with the Senior Manager, Performance and Engagement, engage in consultative conversations and provide recommendations to HR community (i.e. HR Consultant’s/HR Business Partners, ID&E, other Centre of Excellence’s) on talent process and employee listening initiatives leveraging Qualtrics functionality. This includes creating project plans and timelines to roll out projects/processes including Talent Reviews, 360 Feedback, Upward Feedback, Pulse/Lifecycle Surveys, as well as pilot new processes. Actively integrate feedback post project for continuous improvement.
• Main point of contact within HR for Qualtrics suite; responding to 2nd level requests, questions and troubleshooting, as well as providing consultation/training for survey analysis and HR talent process design. Provide guidance to the Specialist, Employee Listening and Engagement on executing listening and talent strategies.
• Liaison with HR Technology and HR Automation to understand connection between Qualtrics and other HR systems, troubleshooting data issues and automating employee experience processes.
• Share feedback and insight from a Canadian firm perspective to the KPMG Global listening table through various forums.

• Experience with the Qualtrics EX platform (Creating surveys, survey question logic, and building survey hierarchies & dashboards in Qualtrics)
• Experience developing national or companywide surveys within a matrixed organizational structure.
• 5 years of experience minimum, including 3-4 years working in an HR/Talent related function
• Strong understanding of survey methodologies, quantitative research, survey design and data management
• Ability to problem-solve and continuously improve with the ability to comprehend broad scale impact as well as underlying details
• Experience with data visualization platforms such as PowerBI
• Superb communicator with the ability to articulate technical concepts to a non-technical audience
• Track record of building strong, lasting relationships with cross functional teams
• This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

For more information about KPMG in Canada’s Benefits and well-being, click here.

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.