Employee Listening & Engagement Specialist

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

As part of the National HR team, the Employee Experience Centre of Excellence (COE) focuses on key moments that matter through the talent development lifecycle including performance development, employee listening and engagement, leadership milestone programs and employer brand. The Employee Experience team works in collaboration with the functional and geographical HR teams along with the other Business Enablement Services (BES) teams to deliver innovative programs and initiatives aimed at enhancing the employee experience.  

We are seeking an Employee Listening Specialist to support our Performance and Engagement team in understanding employee sentiment and improving engagement within the organization. This role will report to our Senior Manager, Performance and Engagement and involves developing, implementing, and analyzing employee feedback programs to gather insights that contribute to a positive work environment.

• Act as a subject matter expert on Qualtrics including understanding technical aspects and practical operation.  
• Develop project plans and timelines for key initiatives like Talent Reviews, Upward Feedback, Pulses and Frequent listening initiative, testing new processes, and incorporating feedback for future improvements.  
• Develop and maintain different PowerBI dashboards across the performance and engagement team portfolio  
• Manipulate data to enable effective decision-making within the organization and using qualitative and quantitative methods to analyze employee feedback Employee Experience Listening Survey Tools, such as the Global People Survey (GPS), Pulse surveys, and Lifecycle surveys,  
• Support interpreting survey results and preparing comprehensive reports to provide actionable insights to leadership and HR teams on employee feedback trends and insights.  
• Troubleshoot technical issues on the different platforms our COE handles  

• Experience in research, survey design and methodology, and data analytics 
• 1-3 years of experience in employee listening, HR, or a similar role 
• Ability to solve problems and troubleshoot technical issues related to our survey platform or other tools managed by the COE. 
• Strong analytical skills and the ability to translate data into strategic recommendations.  
• Experience with survey platforms such as Qualtrics or similar. 
• Excellent communication and interpersonal skills and ability to build relationships with cross-functional teams in a hybrid working environment 

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate will need to communicate with colleagues to provide subject matter expertise on a daily basis and support with creation of communications and presentations during the regular course of their employment. 

KPMG BC Region Pay Range Information   

The expected base salary range for this position is $54,000 to $81,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.