Delivery Excellence Lead - Americas, KDN Advisory

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

KPMG Delivery Networks

The various KDN’s (Tax & Legal, Audit and Advisory) all work closely with their associated KPMG leaders to translate business requirements into a clear global delivery strategy for delivery centres that supports the needs of global KPMG solutions. It also creates and operates an interoperable, seamlessly integrated network of Global Delivery Centres to enable globally consistent delivery.

As global transitions sometimes result in KPMG lifting out clients’ shared service centre operations in various locations across the globe, the KDN needs to integrate these sites into its operations and determine and execute an integration and delivery model strategy to either keep and transform / grow a given location or over time eliminate and transition the work into an already existing KDN delivery centre.

The Opportunity

KDN Advisory is looking for an outstanding Delivery Excellence Lead for the Americas to help us drive and maintain excellence in the delivery of our global programmes. The Delivery Excellence Lead will be responsible for ensuring that delivery meets our own internal and clients’ expectations across KPMG Member Firms. As a technical expert in delivery, you will lead a revitalized approach to delivery excellence, ensuring there is a clear and codified approach to adaptive programming across projects. You will also ensure that best practice is applied in projects through an embedded, fit-for-purpose Delivery Excellence (DE) framework.

Project and Programme Delivery

• Possesses an excellent understanding of project delivery and effective track record of supporting large-scale and/or complex projects and programmes to achieve excellence
• Able to demonstrate deep knowledge and of the application of formal programme and project management (PPM) methods to guide successful delivery
• Have an excellent understanding of relevant business processes that enable delivery excellence, commercial knowledge and awareness including the operational and financial design of complex projects to support successful outcomes

 Stakeholder management

• Outstanding stakeholder, inter-personal and relationship management skills, with highly developed influencing and negotiation skills
• Accountable to kick start the engagement, ensure resources are onboarded, project initiated along with onshore, offshore and engagement team members
• Possesses the ability to communicate complex technical work to both senior stakeholders and non-experts
• Strong line-management skills, especially across remote teams
• Strong communication skills with experience managing teams and building relationships

 Engagement management  & Operational Delivery

• Accountable for engagement scope, deliverables, milestone, quality and CSAT
• Accountable for bi-weekly, monthly governance with offshore and onshore engagement leads
• Accountable to address churn demand from existing engagements
• Track key engagement milestones and adjusting engagement plans and/or resources to meet the needs of Powered and business initiatives
• Able to demonstrate highly developed problem-solving skills and the ability to adapt to shifting contexts
• Familiarity with the Powered methodology/tools
• Report regularly on project status and provide financial updates
• Identify continuous improvement opportunities for systems and processes
• Able to perform well under pressure in a dynamic, fast paced environment with competing priorities and deliver exceptional results

• Bachelor’s degree in Information Technology or related experience
• Proficiency in KPMG Source applications preferred (Confluence, JIRA, Clarizen)
• Strong Microsoft Office Excel user experience
• Significant experience in supporting large-scale and/or complex projects and programmes to achieve excellence
• Strong track record of experience leading cloud based managed services engagements
• Solid experience of addressing complexities involved in the mobilization and demobilization of large-scale projects globally
• Must have outstanding stakeholder, inter-personal and relationship management skills, with highly developed influencing and negotiation skills
• Background in IT outsourcing consulting
• Experience in driving and implementing project quality metrics and customer satisfaction
• Exemplary written and oral communication skills
• Advanced proficiency in project controls and reporting
• Must have experience in developing positive client relationships and project proposals
• Proficient with Microsoft Office suites

Keys to your success

KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

Providing you with the support you need to be at your best

For more information about KPMG in Canada’s Benefits and well-being, click here.

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

Adjustments and accommodations throughout the recruitment process

At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG’s Employee Relations Service team for support by emailing cdnersteam@kpmg.ca or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page.