Customer Care Representative

At Johnson Controls we are dedicated to protecting people and the environment. Our vision is to create a smart, safe and sustainable world. We care about healthy people, healthy places and a healthy planet. Be part of a team that builds sustainable building solutions!

Let's Build a better Tomorrow Together!

What we offer:

• Competitive Starting Pay

• Paid Extensive Training with Best-in-Industry Resources

• Career Advancement Opportunities across Business and Geographies

• Company Vehicle

• Referral Bonuses

• Comprehensive Benefits

• Medical/Dental/Vision insurance

• Life Insurance

• Short-Term and Long-Term Disability

• Competitive Retirement Saving Plans

• Employee Assistance Program

• And more!

Check us Out: A Day in the Life of Building JCI's Future

What you will do

The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer, and ensure greater customer satisfaction.

How you will do it

• Adhere to current Johnson Controls policies, procedures, products, programs and services.

• Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.

• Responsible for retention, customer satisfaction and growth within the customer base

• Deliver increased sales against an assigned quota.

• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).

• Interface effectively with district operations to deliver and improve service delivery.

• Determine customer needs and develop sales strategies to meet those objectives.

• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

What we look for

Required

• High School Diploma

Preferred

• BA, BS or similar degree highly preferred
• 2+ years of sales and/or customer service experience with a similar product, service or industry
• Highly motivated and successful driven.
• Excellent communication skills and ability to quickly qualify for opportunities.
• High degree of self-discipline.
• Independent, creative thinker.
• Ability to sell intangible services.