Controls Technical Training Team Leader

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future!

Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive base salary and a comprehensive bonus program.
• Paid vacation, holidays, and sick leave
• Comprehensive benefits package including pension, medical, dental, and vision care - Available day one.
• Extensive product and on the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Providing Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot)

What you do

Under general supervision oversees required day-to-day activities of field technician team and plans monthly technician routes. Analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction. Maintains customer satisfaction while balancing financial goals. Ensures safety compliance.

How will you do it

• Develop training curriculum for customers and internal team members, and deliver engaging courses to support learning and performance.
• Supervise and provide leadership for assigned teams. Ensure developmental plans are in place.
• Lead the execution efforts of assigned business. Ensure consistency of delivery systems. Monitor and supervise business plans.
• Coordinate the team’s work with sales to ensure all sales opportunities are supported, including linkage to installation opportunities.
• Raise potential market opportunities to the attention of the appropriate branch or regional resource for strategic direction.
• Ensure serviced account portfolios achieve growth, maintain proper profit levels, and deliver customer satisfaction.
• Recommend and support staffing requirements for the assigned business.
• Serve as a communication channel to share standard process strategies and results, enabling the SSNA vision.
• Implement plans to ensure compliance and monitor standards for HVAC operations. Audit the effectiveness of operations and make changes to improve performance.
• Ensure contractual obligations are fulfilled and customer satisfaction is achieved.
• Drive service and installation operational review meetings, reviewing bids and estimates for accuracy.
• Effectively manage workforce deployment and overall resource allocation.
• Analyze operational processes and provide recommendations for improvement.
• Implement other managerial responsibilities, including performance reviews and acquisitions, consistent with established business strategy.
• Recruit, hire, and retain operational staff. Prepare and deliver clear performance expectations, performance reviews, and development plans for direct reports in partnership with the appropriate matrix functional manager. Ensure consistent coaching, including monthly one-on-ones, as well as operational and financial reviews.
• Work with team leaders to ensure appropriate workforce levels and skillsets for successful and profitable execution of the business.
• Perform other duties related to customer satisfaction, execution of key initiatives, and development and maintenance of business plans and service account management.

What we look for

Required

• A minimum of five (5) years of progressive operational experience in HVAC services.
• Three (3) years of experience in management role with responsibility for the productivity and development of others.
• Johnson Controls Metasys experience

Preferred

• Bachelor’s degree in engineering or business or equivalent working experience.
• Eight (8) years’ experience in an operational HVAC role with leadership responsibilities
• Six Sigma Green Belt

HIRING HOURLY RANGE: $41- $56(Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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