Bilingual Call Center Agent

Join Our Team as a Bilingual Monitoring Center Agent
Full-Time, Permanent | Entry-Level Night Shift

Location: Toronto, ON

We’re a team that thrives on purpose, collaboration, and making a real difference. If you're looking for a role where your work matters and your growth is supported, we’d love to meet you.

This is an entry-level night shift opportunity, ideal for candidates looking to start or grow their career in a stable, mission-driven environment.

What You'll Do

As a Monitoring Center Agent, you'll play a critical role in protecting our customers by responding to alarm signals, monitoring video feeds, and coordinating with emergency services. You'll manage inbound and outbound calls, follow established procedures, and help deliver peace of mind when it matters most.

Key Responsibilities:

• Respond promptly and accurately to alarm signals and incoming calls
• Monitor security systems and video surveillance platforms
• Coordinate and dispatch emergency services when required
• Document events and maintain detailed records
• Support customers and field technicians professionally and courteously
• Work effectively in a team-oriented environment while remaining calm under pressure

What We Offer We believe in rewarding hard work and supporting your well-being.

• Competitive hourly pay
• Evening, night, and weekend shift premium of $1.50/hour
• Overtime pay at 1.5x or 2x, depending on schedule
• Statutory holiday pay at 1.5x or the option to bank a paid day off
• 6 paid personal days annually
• Flexible shift-trading opportunities
• Comprehensive benefits package:
  • Medical, dental, and vision coverage
  • Pension and retirement savings programs
  • Life and disability insurance
  • Employee Assistance Program (EAP)
• Career growth opportunities within a global organization

What We're Looking For

We're seeking bilingual (French/English) candidates who are dependable, focused, and comfortable working in a fast-paced environment.

Required Qualifications:

• High school diploma or GED
• Fluency in both French and English
• Availability to work days, evenings, or nights, including rotating weekends

Preferred Qualifications:

• Previous call center, customer service, or security experience
• Strong verbal communication and typing skills (25+ WPM)
• Comfortable using multiple computer applications simultaneously
• Ability to remain composed and make sound decisions during potential emergency situations

Paid Training Provided We provide a comprehensive 4 to 6 week paid training program on a daytime schedule to help you build the knowledge and confidence needed for success in the role.

Pay Range: $22.95 - $31.91hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you
believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.