Lead | Medical Staff Retention and Experience

Position Summary
Interior Health is seeking a permanent full time Lead, Medical Staff Retention and Experience who is passionate about driving meaningful change in healthcare. The ideal candidate is a self starter who brings charisma, innovation, and a strong relationship focused approach to their work.

Location: This position offers flexibility within the Interior Health region.

What we offer:
• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to MPP

Salary range for the position is $90,770 to $130,481. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:
The Lead, Medical Staff Retention & Experience (Lead) role is responsible for leading the development, coordination and evaluation of multipronged medical staff retention initiatives to facilitate the achievement of the strategic goals and objectives of Interior Health (IH). The Lead will be responsible for leading the design, development, implementation, evaluation and continuous improvement of projects and initiatives to build medical staff and operational capacity in support of medical staff retention within Interior Health. The Lead reports to the Manager, Medical Staff Retention & Experience and proactively leads projects to resolve issues; improve processes; and integrate systems that support the efficient and effective medical staff retention initiatives. Works across the Medicine portfolio and with key partners to create a welcoming process to support a medical staff member’s life cycle, including support for key lifecycle moments to maintain and ensure overall positive experience.

What will you work on:
• Develops, implements, and monitors programs and standards to support Interior Health medical staff retention strategies; evaluates and effects changes as needed to improve services, simplify workflow, and assure compliance with operational and system requirements.

• Provides timely, reliable data analysis and information to support planning and decision-making, such as preparing briefing notes, reports, and presentations on assigned topics.

• Reviews planning and evaluation documents and provides appropriate information and feedback on planning documents.

• Engages with cross-portfolio partners to support information system projects including managing project timelines, facilitating change management strategies, defining tasks, identifying project needs, and reporting on project status.

• Develops reporting systems, including triaging and tracking systems to ensure goals and objectives are met.

• Develops essential project documents (charters, schedules, product specifications, etc.) and comprehensive project plans on behalf of the project sponsor and with input from key partners.
• Builds and maintains relationships with internal and external partners to support assigned projects and advance retention goals, including participation in steering and working groups.

• Completes research, reviews leading practice, and develops frameworks, systems or processes to measure and improve retention initiatives.

• Monitors progress and prepares reports on key retention strategies and initiatives.

• Manages projects and initiatives effectively within a multidisciplinary and complex environment using proven project management principles and methods.

• Responsible for ongoing continuous evaluation of mentoring programs for managers and services, including ensuring projects/programs are data driven, evidence-informed, and outcome focused. Maintains expert knowledge related to the methods and tools of continuous quality improvement and applies these approaches to areas of improvement within their respective portfolio.

• Reviews data and analytics to inform enhancement of retention initiatives.

• Carries out responsibilities in accordance with health and safety requirements. Immediately report unsafe situations by notifying supervisors or other appropriate personnel.

• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.

• Performs other related duties as assigned.

Come join our team and see why we’re one of BC’s Top Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualfications
Education, Training and Experience
• Bachelors degree in health related field; Masters preferred.
• Five (5) to seven (7) years’ experience working within a large, complex health organization, including three (3) years recent, experience in program leadership and/or project management, successfully implementing programs, and change initiatives in a large, complex health organization, and experience in project and/or change management is considered an asset.
• Professional Project Manager (PMP) designation or equivalent is an asset.
• An equivalent combination of education, training and experience will be considered.

Skills and Abilities
• Ability to leverage exceptional relationship-building skills and find innovative ways to communicate and build consensus with diverse groups regarding complex issues.
• Ability to communicate through a variety of mediums.
• Ability to work with a diverse group of key partners within and external to IH.
• Precision and great attention to detail despite short timelines and rapidly changing priorities.
• Ability to identify and facilitate conflict resolution with diplomacy and political savvy.
• Demonstrated change management implementation skills.
• Demonstrated ability to work within a matrix management structure.
• Ability to be innovative in finding solutions to complex problems.
• Ability to define own continuing education needs and maintain competency through reading literature, management workshops, seminars, and available educational offerings.
• Flexibility with respect to how, where, and when work is performed. The position entails unpredictable work hours and competing workload demands.
• Physical ability to perform the duties of the position.
• A valid BC Driver’s license.