Supervisor, Quality Assurance & Safety

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.    

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Join our Medical Device Reprocessing Department (MDRD) as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.

We are currently hiring for the position of Supervisor, Quality Assurance & Safety.  

Employee Group: Non Union 

Responsibilities

• Assist Corporate Director  of MDRD, Biomedical Engineering and Procurement & Logistics  in the management, collection and analysis of MDRD, Biomedical Engineering and Procurement & Logistics workflows and processes, as well as stakeholder engagement data to find opportunities for improvement
• Communicate pertinent trends in the data to Corporate Director of MDRD, Biomedical Engineering and Procurement & Logistics
• Interview and quiz aforementioned  staff on process and standards, including their scope, so as to gather potential data, information and/or requirements for future training and educational sessions
• Ensure process mapping is complete, capturing all steps of a work activity and all relevant parties who are involved in carrying out each step
• Review best practices and evidence based reprocessing literature to establish recommendations for process improvements
• Lead the development of workflow recommendations based on gathered data and best practice research, stakeholder interviews and engagement, in collaboration with the relevant parties
• Assist in establishing KPIs for all departments and conduct monthly audits to ensure compliance
• Review documentation in all departments for accuracy
• Enforce standard processes  that can be implemented across the department and organization so as to reduce the amount of variability across common processes and increase high reliability
• Design processes based on agreed upon recommendations, data gathered and best practices. Research, analyze, develop, and disseminate new knowledge regarding workflow, quality assurance practices and safety quality Improvement, risk reduction, and improving departmental  techniques
• Lead process and quality improvement and enhancement initiatives to increase operational efficiency and reliability, and reduce clinical and operational risks and costs
• Use gathered qualitative and quantitative data to identify opportunities for improvement, facilitate group discussions, develop and implement changes using change management practices
• Engineer (define, design, implement) safe and efficient operational systems using Human Factors engineering principles, including:
  • satisfaction with health care services, outcomes, and safety
  • technologies, equipment, and process risk prevention
• Act as a change agent by providing  staff with the most current process improvement, user centered design and human factor methods and the tools to assist in transformation activities
• Lead/Partner in change management activities as it pertains to process improvements
• Engage staff, managementand stakeholders so as to obtain support and buy-in for changes during a project’s or initiative’s lifecycle
• Champion process improvements efforts and the building of a culture of continual process improvement
• Partner with leadership and project champions to roll out effective process improvement initiates
• Define, develop and evaluate performance metrics to analyze and determine process improvement success, which may include working with multiple stakeholders to ensure cohesive and attainable measures of success
• Review post-implementation data and metrics to measure success

Requirements:

• Business Administration Diploma required
• Graduate of a recognized MDR program required
• 3 years of Recent experience in MDR, management, leadership, process mapping, process and quality improvement required
• Knowledge of Biomedical and Procurement activities in Hospital environment preferred
• 3 years Experience in a computerized healthcare environment preferred
• MS Office (Outlook, Word, Excel, PowerPoint, Visio, etc.) required
• Project management and tracking tools preferred
• Demonstrated initiative in improving work skills and processes
• Excellent interpersonal skills

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.

Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received a complete COVID-19 vaccination series approved by Health Canada AND have received their most recent dose of the COVID-19 vaccine at least 14 days prior to their first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.