Program Service Assistant, Surgical Program

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.    

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Right now we are looking for a Program Service Assistant to join our Surgical Services Program!

Reporting Relationship: Program Director, Surgical Program

Location: Humber River Health - Wilson Site

Hours of Work: Days, occasional evenings/weekends (subject to change)

Union:  Non-Union

Position Responsibilities:

• Coordinates the operational and business matters of the Surgical Services & Endoscopy Program
• Identifies, coordinate, analyze and communicate key Surgical Services & Endoscopy Program matters and critical issues in a timely manner and in accordance with hospital established processes
• Prioritizes action items requiring Director’s attention through scheduled briefings with the Director and preparation of reports of priority projects.
• Develops processes for issues management to ensure timely response to incoming requests/issues from internal and external stakeholders
• Provides clear direction and oversight to administrative support within the Program portfolio
• Redirects communication within the hospital when receiving information as the point person for the Program
• Provides strategic support to advance the priorities of the Program portfolio
• Establishes meaningful relationships with peers, colleagues, and multiple internal and external stakeholders that will advance the Program portfolio
• Disseminates information identified as critical for the advancement of policy formation, process development and enhancement of public communications within the Surgical Program portfolio, across portfolios, and between the Surgical Program portfolio and external partners (i.e. LHIN/MOHLTC)
• Ensures timely feedback on behalf of the Director whenever necessary

Qualifications:

• 3 years of recent experience providing senior administrative support in a health care setting
• Graduate of a recognized post-secondary education in Business Administration, or related field, preferred
• Has extensive knowledge of hospital processes, as well as legislation, policies, and procedures that affect hospitals
• Utilizes high level of judgment and discretion when dealing with confidential or sensitive matters
• Has a high degree of attention to detail to ensure accuracy in deliverables
• Creative, resourceful and flexible
• Excellent communication, time management, and interpersonal skills
• Demonstrates commitment to ongoing learning
• Works independently and in a team environment
• Adapts to changing priorities and manage change involving multiple stakeholders effectively
• Maintains a positive attitude and strong work ethic while managing competing demands
• Completes a multitude of tasks simultaneously within targeted timelines in an organized and efficient manner
• Demonstrated regular, punctual attendance
• Demonstrated commitment to patient safety and the provision of the best possible patient care
• Demonstrates experience in producing printed/electronic publications and other departmental communication
• Interested applicants will be asked for a portfolio of their work: 1. Slide Deck 2. Newsletter 3. Communication Poster
• Has a typing speed of 60 WPM
• Extensive knowledge of Microsoft Word, Excel, PowerPoint, Visio, Windows, MS Project, Internet and Outlook
• Intermediate MS Access knowledge an asset
• Excellent attendance and discipline free record required. 

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.

Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received a complete COVID-19 vaccination series approved by Health Canada AND have received their most recent dose of the COVID-19 vaccine at least 14 days prior to their first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.