Finance Clerk I

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.   

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

The Accounts Receivable department is seeking a Permanent Full-Time Finance Clerk I position.  The incumbent will be joining an existing team, performing Billing/Accounts Receivable [B/AR] processes including Cash Office operations.

If you are detail oriented, have good organization skills and experience in managing receivables, we invite you to read the requirements below and apply to this exciting career opportunity at Humber River Health.  

Reporting Relationship: Manager, Accounts Receivable

Scheduled Requirements: Must be flexible to work Days, Evenings and weekend 8-hour shifts

• Monday - Friday: 8AM - 4PM
• Monday - Friday: 12PM - 8PM
• Saturday & Sunday: 10AM - 6PM

Employee Group: NOWU

Hourly rate: $27.16-$29.35

Position Responsibilities

• Create, review, submit and reconcile claims for all types of Hospital related revenue within a timely manner (meeting billable criteria / timeline). OHIP, WSIB, Out-of-Province, Community, Third Party agencies (i.e., Blue Cross), Private Insurance, Preferred Accommodations and other Health Care Institutions.
• Create, review and process all Client Billings in an accurately and timely manner (i.e., Retail vendors, Partner hospitals, Union Billings, Research billings, Physician, Miscellaneous clients).
• Liaise with insurance companies to coordinate payment and settlement of patient accounts.
• Generate and review Aged Accounts Receivable report and perform collection activity on overdue accounts. Includes all Patient and Client Accounts.
• Liaise with Health Records Department, Clinical Teams, or other hospital departments as required to address patient account issues and facilitate billing and collections.
• Liaise with WSIB / UHIP / Blue Cross, or any other provider to rectify unpaid / rejected accounts.
• Identify claims for adjustment and / or write-offs.
• Accurately develop and document Financial Agreements when deemed necessary (i.e., Uninsured Patient Accounts). 
• Performs collection and payment functions during various department rounding in a prompt, efficient and timely manner (Inpatient Units, Outpatient Clinics, Emergency Department, Medical Imaging)
• Collect pertinent patient, payment and insurance information to assist with billing, collections and payment from Unit rounding
• Print bills, statements, and cheques for accuracy prior to sending to patients / clients
• Sort and collate outgoing and incoming mail (i.e., statements, collection notices, cheques)
• Update patient demographics and insurance information to ensure accurate billings
• Obtain credit / debit card payments over telephone upon patient request
• Coverage of other Finance clerk tasks as per operational requirements

• Cross train team members
• Work with other team members to coordinate responsibilities, and prioritize tasks, ensuring all important deadlines are met.
• Provides excellent customer service to all internal and external stakeholders using appropriate communication methods to respond in a timely, helpful, and courteous manner.
• Responds to all types of billing and payment inquiries in a calm, patient, and courteous manner. Inquiries are in-person and over the phone for patients, families and insurance companies.
• Retrieve and follow-up on all voicemails in a timely manner.
• Prepares bank deposits, process remote cheque deposit and post to the accounting system daily
• Assist in month-end closing procedures.
• Clear bank reconciliation outstanding items and intercompany reconciliations
• All other duties as assigned

 Qualifications

• Degree in Business Administration / Accounting
• Minimum of 2 years work experience in Accounting and managing various type of customers and billing issues (preferably in a hospital /medical environment)
• Intermediate level of skills in MS Office (Excel, Word), email, internet and experience navigating software applications required (screen access, information search, data entry). Knowledge of databases preferred.
• Mathematical aptitude required
• Excellent organizational, interpersonal and communication skills, both verbal and written (English language)
• Demonstrated attention to detail, problem solving skills and the ability to make sound decisions when dealing with various customers
• Assertiveness, diplomacy and good judgement
• Ability to work effectively in a team environment
• Ability to work independently
• Ability to prioritize workload to meet deadlines
• Excellent attendance and discipline free record required

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.