Description
Position Responsibilities:
- Current SM’s Interested in transfer opportunity
- Provide excellent customer service by ensuring customers are acknowledged, customer project needs are met, complaints are resolved, service is quick and efficient and store is properly stocked
- Ensure Associates are properly trained in product/services and customer service skills
- Drive productively on the sales floor and other areas of responsibility
- Ensure proper staffing levels; coach, train and develop associates by providing both formal and informal job-based feedback through the HR Review process and the Associate review process
- Maintain store profitability through report analysis, identifying trends, defining problems and developing appropriate responses
- Responsible for the management of the P/L as well as the overall operating efficiency of the store
- Responsible for providing leadership to all direct reports and establishing career paths and learning opportunities.
- Partnering with District and Divisional resources to ensure that the store is meeting allocated metrics and efficiencies
- Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Location Manager".
Experience/Knowledge Required:
- Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 - Valued Associate, Well Positioned)
- 4-10 years of experience in retail management
- Bachelor’s degree in a related field preferred
- Results-oriented leadership skills
- Customer-service focused
- Ability to solve problems, delegate tasks and achieve goals.
- Solid business acumen demonstrated through the achievement of business results
- An eagerness to learn and master new roles quickly.
- Excellent communication skills among various audiences and organizational levels
- Computer experience is a must
- Strong work ethic, sense of responsibility and attention to detail and confidentiality
- Ability to work a flexible retail schedule including nights and weekends.
