Description
Job Overview:
Lot Associates are responsible for providing excellent customer service. They are the first and last point of contact with customers. Their primary responsibilities are to load orders into Customer vehicles and maintain shopping carts outside the store. Lot associates spend the majority of their time outdoors working in all types of weather conditions.
Major Tasks and Responsibilities:
- Approaching customers to determine if they need help loading product into vehicles
- Ensuring the parking lot and entrances are maintained and welcoming to customers, including maintaining shopping carts outside the store
- Acting as a spotter for equipment operators and ensuring that large orders are transported safely through the store and to customer’s vehicles
- Providing excellent customer service
- Ensuring that all safety precautions are taken when loading a vehicle
- Ensuring that the exits/loading areas are not blocked or cluttered
- Support work colleagues when needed
- Some Heavy lifting required; bending, kneeling, standing for extended periods of time; comfortable with ladders
- Pick, organize and verify orders for delivery or pick-up
- Utilize computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up
- Candidates should be comfortable lifting merchandise to organize for customer pick up
Preferred Qualifications:
- Ability to work a flexible schedule including evenings and weekends
- Ability to lift up to 50lbs repetitively
- Excellent decision making ability and problem solving skills
- Detailed-oriented; able to work both independently and as part of a team
- Self-motivated to drive completion of tasks as quickly and accurately as possible
- Comfortable working in all types of weather conditions
