Manager Provincial 811 - Clinical Operations

Position #: V46842

Expected Start Date: March 23, 2026

Union: OOS

Facility: Saskatchewan Health Authority

City/Town: Regina

Department: Healthline - Clinical Operations

Type: Full-time regular

FTE: 1

Shift Information: Days

Hours of Work: 5 shifts of 7.5 hours per 1 week

Relief: No

Float: No

Field Hours: No

Salary or Pay Band: As per Terms and Conditions of Employment

Travel Required: Yes

Job Description: The Manager, Provincial HealthLine 811 Clinical, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the Director of HealthLine 811/Provincial MAID Program, the Manager is responsible for creating operational lines of sight that connect to the goals and objectives of the SHA. The Manager supports strategy through the development and execution of operational and business plans, including cascading, monitoring, reporting, and course correction of same. The Manager demonstrates strong leadership to enable an innovative and positive working climate and a client‐centric culture. The Manager must work cross functionally within the portfolio and across the organization to support operations. The Manager will develop partnerships and work closely with system and community partners.

Human Resources Exemption: No

Experience

• Five (5) years experience in a discipline related role
• Experience developing/implementing/evaluating programs/resources
• Experience in leadership
• 5 years experience in tele-triage, contact centre, database and telephone system
• Experience in quality improvement initiatives

Education

• Bachelor of Science in Nursing (BScN)
• Nursing diploma

Licenses

• Valid Class 5 driver's license

Other Education and Training

• Undergraduate degree or an equivalent combination of education and experience
• International Customer Management Institure (ICMI) certification is an asset
• Licensed, and in good standing, with regulatory body, if applicable
• Diploma in a health related field is acceptable
• Undergraduate degree in a health related field

Competencies

• Advanced - Mobilizes people, inspires and leads by example
• Advanced - Critical thinking skills
• Advanced - Computer skills
• Advanced - Communication skills
• Advanced - Analytical skills
• Advanced - Financial skills
• Advanced - Leadership skills
• Advanced - Interpersonal skills

Knowledge and Abilities

• Knowledge in First Nation and Metis history in Saskatchewan
• Knowledge in LEAN management system
• Ability to lead and coach others
• Ability to adapt to and implement change
• Knowledge of diverse, culturally safe and representative workforce
• Proven ability to collaborate and partner with a wide variety of stakeholders
• Exemplifies ethical practices, professionalism and personal integrity
• Knowledge in the Truth and Reconciliation Commission Calls to Action
• Commitment to quality, safety, and improvement striving towards zero harm
• Committed to delivering on patient and family centred care
• Knowledge in leadership strategies
• Knowledge in applicable legislation and standards
• Knowledge in the Saskatchewan health care system
• Knowledge in applicable human resource functions and disciplines

Other Information

• Travel within Saskatchewan
• For more information on the city of Regina please visit https://www.regina.ca//