Client Concerns Specialist

Position #: 9006528

Expected Start Date: December 08, 2025

Union: OOS

Facility: Saskatchewan Health Authority

City/Town: Saskatoon

Department: Client Concerns

Type: Full-time regular

FTE: 1

Shift Information: Days, Standby

Hours of Work: 5 shifts of 7.5 hours per 1 weeks

Relief: No

Float: No

Field Hours: No

Salary or Pay Band: As per Terms and Conditions of Employment

Travel Required: Yes

Job Description: Client Concern Specialists function as an integral part of the client and family's experience in the Patient Safety & Experience Portfolio and have a unique role within Saskatchewan Health Authority. Internally the position works closely with senior leaders, operational leaders, staff and physicians to provide services throughout the province, through local centralized concern intake and resolution models developed and maintained by these positions, assisting clients, families, staff and physicians manage through complex situations. They work with highly sensitive and often public, client issues involving life-changing or high-pressure situations with significant impact, require timely resolution. Client Concern Specialists work closely with operational and physician leaders, practitioners, internal and external stakeholders.

Human Resources Exemption: No

Experience

• 5 years experience in health care or social sciences

Education

• Bachelor Degree in a related Health Science or Social Science discipline

Knowledge and Abilities

• Exemplifies ethical practices, professionalism and personal integrity
• Strong interpersonal and communication skills
• Articulates mission, vision and strategy and charts a path forward
• Ability to coach, mentor and develop others
• Knowledge of First Nations and Metis history in Saskatchewan
• Has demonstrated strong critical thinking, financial and analytical skills
• Promotes innovation, guides change and is committed to continuous improvement
• Ability to network and collaborate with internal and external resources/agencies

Other Information

• Travel within Saskatchewan 
• Valid Class 5 driver's license