Client Concerns Specialist

Position #: 9004175

Expected Start Date: October 27, 2025

Union: OOS

Facility: Saskatchewan Health Authority

City/Town: Regina or Intergrated Rural Health Area

Department: SHA-Provincial-Patient Safety & Concerns R

Type: Temporary Full-time 

FTE: 1

Shift Information: Days, Standby

Hours of Work: 5 shifts of 7.5 hours per 1 weeks

Relief: No

Float: No

Field Hours: No

Salary or Pay Band: As per Terms and Conditions of Employment

Travel Required: Yes

Client Concern Specialists function as an integral part of the client and family’s experience in the Quality & Safety Portfolio and have a unique role within Saskatchewan Health Authority.  Internally the position works closely with senior leaders, operational leaders, staff and physicians to provide services throughout the province, through local centralized concern intake and resolution models developed and maintained by these positions, assisting clients, families, staff and physicians manage through complex situations. They work with highly sensitive and often public, client issues involving life-changing or high-pressure situations with significant impact, require timely resolution. Client Concern Specialists work closely with operational leaders to provide client input into improvement work, Accreditation, and annual kaizen plans. 

Education: - Undergraduate degree or diploma in Social Sciences or a professional degree in a health related field equivalent combination of education and experience - Licensed and in good standing with professional association and/or regulatory body, if applicable

Experience:
- 3 - 5 years’ experience in a health care related field
- Valid class 5 driver’s license Knowledge, Skills and Abilities:
- Knowledge of legislation and applicable laws
- Knowledge of the healthcare system in Saskatchewan
- Has demonstrated ability to coach and develop others
- Has demonstrated strong interpersonal and communication skills
- Has demonstrated strong critical thinking, financial and analytical skills
- Exemplifies ethical practices, professionalism and personal integrity
- Promotes innovation, guides change and is committed to continuous improvement
- Has a proven ability to collaborate and partner with a wide variety of stakeholders, including community, to balance the needs and interests of these diverse groups while maintaining alignment with strategic priorities
- Demonstrates commitment to a diverse, culturally competent and culturally safe health system and representative workforce
- Demonstrates and is recognized for strategic and operational leadership that includes articulation of mission, vision and strategy and charts a path forward
- Mobilizes people, inspires and leads by example
- Is committed to delivering on patient and family centred care
- Is committed to quality, safety and continuous improvement striving towards zero harm

knowledge of First Nations and Métis History in Saskatchewan along with an understanding of the Truth and Reconciliation Commission Calls to Action
 

Other Information:
- Travel within the province of Saskatchewan is required