Retail Pharmacy Manager

Reporting to the Director, Pharmacy Services, the Retail Pharmacy Manager holds a critical leadership role in advancing safe, innovative, and sustainable pharmacy services that improve patient outcomes, enhance access to therapy, and support the strategic priorities of Hamilton Health Sciences.

The  Retail Pharmacy Manager is accountable for the overall operation, performance, and strategic advancement of HHS Retail Pharmacy Services,  including leadership of staff, oversight of clinical and operational services, and responsibility for ensuring safe, high-quality, and patient-centered care aligned with regulatory standards and organizational priorities.  The Manager is responsible for driving operational excellence, financial sustainability, and business growth, while building strong partnerships with clinical teams and external stakeholders to enhance patient access to medications and continuity of care.

The successful candidate will function in a dual role as both a pharmacy leader and, where applicable, the Designated Manager (DM) in accordance with Ontario College of Pharmacists requirements.

Key Responsibilities

• Lead & Develop Team: Provide leadership to pharmacy staff, including recruitment, performance management, and fostering a culture of accountability, innovation, and patient-centered care.
• Operational & Clinical Oversight: Manage day-to-day pharmacy operations, ensuring safe, efficient, and compliant medication distribution and clinical services.
• Drive Business Growth: Lead strategic initiatives, identify new service opportunities, and implement programs to expand services, improve patient access, and enhance revenue performance.
• Financial & Resource Management: Oversee budgets, monitor performance metrics, and optimize resource utilization to support sustainable operations.
• Quality, Risk & Compliance: Ensure adherence to regulatory standards, accreditation requirements, and organizational policies, with a strong focus on medication safety and risk mitigation.
• Stakeholder Engagement: Collaborate with clinical teams, hospital leaders, and external partners to support service integration and continuity of care.

1. Bachelor of Science in Pharmacy or PharmD required
2. Masters in Business Administration preferred
3. Licensed member in good standing as a Part A Pharmacist and eligible for  Designated Manager status with the Ontario College of Pharmacists
4. Valid certification for all expanded scope activities as outlined by the Ontario College of Pharmacists 
5. Minimum 5 years as a practicing pharmacist in Retail Pharmacy
6. Minimum 3 years of recent management or leadership experience
7. Broad and strong clinical knowledge and experience, including within expanded pharmacy scope
8. Demonstrated expertise in retail pharmacy operations, including dispensing systems (Kroll preferred) and third-party billing
9. Proven ability in business development, financial management, and service growth
10. Experience in program development, quality improvement, and operational optimization
11.  Excellent leadership, communication, and stakeholder engagement skills
12. Ability to work effectively within a complex, integrated healthcare environment