Quality of Care Consultant

In collaboration with all programs and services, and members of the Patient Experience Program, the Quality of Care Consultant is accountable for: providing clinical risk management consultation in a timely manner to all programs and services; documenting quality of care related safety events, facilitating serious safety event learning reviews; supporting the legal claim process; data analysis and report writing; participating in quality improvement projects and developing and facilitating education and awareness related to improving quality of care at all levels of the organization. 

1. University degree in relevant discipline (Masters degree preferred).
2. Minimum 3 years of relevant work experience.
3. Relevant education/experience in , risk management & patient safety.
4. Demonstrated expertise in root cause analysis and occurrence review.
5. Minimum 5 years experience in a Hospital setting with a thorough understanding
of Hospital service delivery.
6. Experience in dealing with complex risk management issues.
7. Demonstrated evidence of experience in conflict resolution, crisis management
and experience with Alternate Dispute Resolution.
8. Demonstrated proficiency in Microsoft Word, Excel, Powerpoint, Access, Meditech, Sovera.
9. Demonstrated evidence of commitment to continuous learning through pursuit of
educational endeavours.
10. Demonstrated ability to maintain impartiality, objectivity, diplomacy and other
confidentiality, including an understanding and appreciation for cultural, religious
and individual beliefs.
11. Demonstrated ability to work collaboratively with Senior Management, Medical
Leadership, Physicians, Health Professionals and multidisciplinary teams.
12. Demonstrated leadership, interpersonal and facilitation skills that promote co-
operation, teamwork and enhance the ability of management staff to deal with
difficult patient communication and adverse events.
13. Demonstrated project management skills and success in the application of change
management strategies.
14. Experience in facilitating quality improvement, and the application of quality
Improvement tools.
15. Demonstrated ability to effectively work in teams and ability to work independently
16 Some knowledge of the patient experience literature
17. Demonstrated skills in data collection design and analysis.
18. Demonstrated expertise and ability to coach and mentor teams and individuals
19. Demonstrated presentation and report writing skills.