MyChart Clerk

1. Certificate or College course pertaining to customer service and support
2. 1 to 2 years Mychart support experience
3. An equivalent combination of education and experience may be considered.
4. Typing Speed of 35 wpm required and proved on testing.
5. Medical Terminology Certificate 1-required, 1&2 preferred. Knowledge and ability must be demonstrated via Medical Terminology testing.
6. Knowledge of, Windows, EPIC, Microsoft Word, Outlook, Citrix.
7. Demonstrated written/verbal communication, interpersonal and listening skills to deal respectfully and effectively with patients and families.
8. Demonstrated time management and organizational skills.  Ability to set priorities amongst multiple tasks and to work effectively in a busy environment with frequent interruptions to meet deadlines.
9. Understands and respects the health care confidentiality requirements associated with patient information and working within a hospital environment.  
10. Demonstrated ability to contribute effectively and co-operatively in a team environment and with various services within the hospital environment 
11. Ability to apply knowledge of relevant guidelines, guidelines, procedures, and/or processes as required for the role.  Seeks direction when appropriate.
12. Demonstrates adaptability, flexibility and the ability to learn and grow knowledge and skills
13. Demonstrates initiative in taking appropriate actions to resolve problems within the context of the job requirements