Jr Business Analyst

• Shares responsibility for the quality, integrity, and reliability of systems and data used within PHRI. 
• Builds and maintains effective working relationships with key stakeholders (Research Coordinators, staff, ICT, RDO) to support shared business objectives. 
• Acts as a communication bridge between business units, ICT, and other organizational stakeholders. 
• Gathers and documents business and technical requirements for low to medium risk projects, proposing potential solutions and preliminary timelines. 
• Provides regular and accurate status updates to stakeholders on projects, incidents, and change requests. 
• Elicits requirements using structured techniques such as interviews, workshops, surveys, and site visits. 
• Analyzes requirements using business analysis methods including process analysis, workflows, use cases, scenarios, and regulatory review. 
• Collaborates with developers, testers, and subject matter experts to assess feasibility and alignment of proposed solutions. 
• Ensures requirements include quality‑of‑service considerations such as performance, scalability, capacity, and security. 
• Incorporates regulatory and compliance requirements to support validated and quality systems (e.g., FDA, Health Canada, EMEA). 
• Supports incident, change, and problem management by assigning, investigating, documenting, and escalating issues as required. 
• Communicates progress and resolution of incidents, change requests, and problems to impacted stakeholders. 
• Assists in maintaining the validated state of low to medium risk systems throughout the system lifecycle. 
• Produces and maintains clear, accurate project and validation documentation, including requirements written using SMART principles and compliant change management processes. 
• Other duties assigned 

1. Undergraduate Degree in or college diploma in a relevant field in Business and/or 
Computer Technology. 
2. 2+ years of related professional experience in business analysis, IT operations, systems 
management, or a similar environment. 
3. ITIL Foundations Certification, demonstrating understanding of IT service management best practices. 
4. Excellent communication skills, including clear verbal and written communication, active listening, and the ability to tailor messaging to diverse audiences. 
5. Strong customer relationship management competencies, including negotiation, conflict resolution, and stakeholder engagement. 
6. Expertise in business analysis and requirements management, with the ability to capture, document, and align requirements with business needs. 
7. Strong organizational and time management abilities, ensuring the ability to prioritize work and meet deadlines. 
8. Technical proficiency, including: 
• Application Lifecycle Management (ALM) 
• ITIL best practices 
• Software Development Life Cycle (SDLC) 
• Clinical data management and reporting/BI tools 
• Web and IVRS technologies 
• Database, web, and IVRS security and auditing 
• Testing frameworks and methodologies 
• Understanding of global regulatory standards relevant to validated systems