Indigenous Health Coordinator

Reporting to the Manager, Indigenous Health, the Indigenous Health Coordinator is an integral member of the Indigenous Health Team and plays a key role in supporting Indigenous patients and families as they navigate the healthcare system. The Coordinator provides culturally responsive navigation, coordination, and practical support to help address barriers to care and improve access to health, social, cultural, and community-based services.

• Minimum two years experience engaging with community partners to coordinate referral pathways.
• 3-5 years experience with Indigenous healthcare, social services, community-based programming, patient navigation, or a related field.
• 1-2 years experience building and maintaining respectful relationships with Indigenous organizations, and community service providers.
• 1-2 years experience working collaboratively with multidisciplinary teams, including healthcare providers, clinical programs, and administrative teams.
• Knowledge of Indigenous histories, cultures, traditions, and contemporary health priorities, including the impacts of colonization, systemic racism, and social determinants of health on Indigenous peoples’ health experiences and outcomes
• Knowledge of Indigenous approaches to health and wellness, including the importance of cultural identity, community connection, traditional healing practices, and holistic models of care
• Considerable knowledge and experience with healthcare terminology
• Demonstrate excellence in effective communication, customer support, internal and external relationship building and interpersonal skills
• Ability to manage sensitive situations involving patients and families experiencing distress, uncertainty, grief, trauma, or challenging healthcare circumstances
• Experience supporting clinical or administrative teams with projects and/or process improvements as a participant or lead of the work
• Strong organizational skills and ability to effectively coordinate multiple tasks in a dynamic and fast-paced working environment
• Strong ability to analyze, think critically and problem solve in an effort to support continuous improvement.

• Strong ability and demonstrated experience with Outlook, Excel, Word, PowerPoint