HITS Service Agent

The HITS Service Agent is responsible to provide service for all the client/staff needs to support access life cycle and equipment life cycle (installation to obsolescence), functional needs assessment to support new initiatives, support all existing services and planning for new services. The HITS Service Agent provides incident diagnosis, analysis, reporting, initial incident resolution, problem identification and management and escalation as required, participate in on-call support, project development, administration of technology upgrades, replacement, general moves, adds and deletes etc., all with minimal supervision.
 

1. College or University Diploma (or equivalent) 
2. Minimum 1 - 2 years months experience troubleshooting equipment hardware/software (PC, printer, hand helds, wireless etc.) 
3. Working knowledge Microsoft Windows environments, MS Office, Outlook 
4. Excellent problem solving and organizational skills 
5. Excellent interpersonal skills 
6. Demonstrated ability to communicate effectively with staff and vendors at all levels 
7. Experience working with call tracking software preferred 
8. Experience working in a fast paced environment preferred 
9. Demonstrated ability to work effectively in a team environment 
10. Demonstrated ability to work on own initiative, organize and establish priorities within multiple projects and tasks 
11. Knowledge of Meditech an asset 
12. Demonstrated Project Management experience an asset 
13. Recognized and current credentials (A+...) an asset 
14. ITIL Certification