eHealth Services Coordinator - Bilingual

We are looking for a bilingual eHealth Services Coordinator who will support the execution of user onboarding, privacy and security services and compliance/monitoring, service delivery, user training, data management and reporting in both English and French languages, to ensure the efficient, regional operation and use of digital health tools. High level areas of responsibility include:
1. Generate and implement new and innovative ideas to support continuous quality improvement for various stakeholders seeking to access digital health solutions and services operated by HITS
2. Operationalize a variety of policies, procedures and processes, and contribute to a continuous improvement approach to program operation and service coordination
3. Using multiple types of software, integrate and manipulate data across different systems
4. Support the provision of training, including organizing and leading/presenting at orientation sessions as required
5. Appropriately liaise with members of the clinical community, in addition to other related stakeholders
6. Troubleshoot stakeholders’ issues, which may include operational or more technically-focused elements

7.  Assist in managing and supporting patient registration and accounts for the ConnectMyHealth system

8. Assist with issue resolution pertaining to service deliverables that arise from internal staff members or from external eHealth stakeholders, end users or patients, providing written and verbal assistance in either English or French as required

9. Assist in the development of training materials, web-based and eLearning resources, and other collateral, to ensure optimal use of digital health solutions and services in both English and French languages

1. Community College Degree or equivalent, preferably with Business Administration or equivalent
2. Minimum three years' experience in each: data management, customer service, stakeholder relationship development/management, business writing and change management, preferably in a healthcare administration environment
3. Minimum one year's experience in presentation/training delivery and content development
4. Highly proficient using all Microsoft Office products, particularly Excel
5. Excellent interpersonal, organizational, written and verbal communication, presentation and negotiation skills
6. Unwavering commitment to excellent customer service, with ability to act as customer advocate if necessary
7. Excellent ‘presence’ and dynamic professional style that inspires confidence to internal and external stakeholders
8. Knowledge and application of service delivery and continuous quality improvement methodologies
9. Demonstrated ability to manage multiple tasks concurrently while maintaining professional disposition
10. Strong sense of initiative and ability to understand an issue and resolve independently, with confidence, to the extent possible
11. Ability to develop and maintain cooperative working relationships with individuals, organizations and stakeholders and maintain confidentiality of sensitive data
12. Ability to structure and organize approaches to work with an ability to focus at the appropriate level of detail
13. Advanced skills in conflict resolution, providing effective feedback/responses to stakeholders
14. Diplomacy, tact and understanding of others’ priorities to achieve common goals
15. Highly articulate, goal oriented, with a high degree of integrity and strong ethics
16. Fluently bilingual in French and English with ability to speak, read and write proficiently in both languages

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Employee Health Services.