Business Clerk

Reporting to the Clinical Manager, the Business Clerk in the Orthopedic Clinic Call Centre provides clerical, administrative & business support to patients, families and those providing service and/or care among the three Orthopedic Clinics. Functions according to the job description for Business Clerks.

1. Graduate of community college secretarial/medical office administration program
2. 2-3 years of recent relevant medical office experience
3. Successful completion and documentation of Level 1 and Level 2 Medical Terminology course
4. Knowledge and skill in using computer systems including Meditech Software, PCI, Community Wide Scheduling, Patient Registration and PACS
5. Keyboarding 40 WPM
6. Demonstrated excellence in effective communication and interpersonal skills within a professional call centre environment
7. Demonstrated knowledge and skill in using computers (MS Windows, MS Office, MS Outlook)
8. Demonstrated proficient use of an automated telecommunications system
9. Demonstrated ability to prioritize competing demands and manage time effectively in a fast-paced environment
10. Demonstrated effective communication (verbal and written), interpersonal, public-relations and problem-solving skills
11. Ability to set priorities and organize work accordingly
12. Demonstrated ability to deal with various hospital departments effectively and collaboratively
13. Demonstrated ability to appreciate the confidential nature of the position and to maintain discretion
14. Ability to sit for long periods, repetitive reaching, repetitive bending
Medical terminology, computer and typing skills will be tested