Business Clerk

As a member of the healthcare team, the Business Clerk provides clerical support to patients, families and care providers on the individual care teams. The Business Clerk is familiar with, and proficient using the Community-Wide Booking system to register and book patient appointments. Other functions of the job include answering multiple incoming lines and directing these calls appropriately, greeting patients and families, and responding to various types of inquiries from the care teams and/or patients and families.

1. Grade 12 or equivalent
2. Graduate of community college secretarial or office administration program or equivalent or equivalent office experience
3. Medical Terminology Certificate 1 and 2 or demonstrated knowledge equivalent to the Medical Terminology Certificate 1 and 2 acquired in a different Business Clerk position, which may be subject to testing
4. Keyboarding 40 wpm
5. Knowledge and skill in using computer including: clinic system, MS Office, MS Access, MS Word, MS Excel, MS Exchange, MS PowerPoint
6. Mathematical skills related to payroll, budget and statistical documents
7. Demonstrated effective communication (verbal and written), interpersonal, public relations and problem-solving skills
8. Ability to set priorities and organize work accordingly
9. Ability to deal with various hospital departments effectively and collaboratively
10. Ability to appreciate the confidential nature of the position
11. Ability to sit for long periods, repetitive reaching, repetitive bending